Where do my customers pause or cancel their own subscription?Solved
A customer wants to skip next month. Can they do it themselves, and can I stop people cancelling online?
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Why is the New coupon button greyed out on my Coupons page?Solved
I already have a few discount codes running and now I can't create another one.
0116
How do I see only the products my vendors added in the product list?Solved
My product list mixes my own items with sellers' items, and I want to review just one seller's listings.
015
How does a customer use a gift card code on my store?Solved
I issued a gift card to a customer and they're asking where to enter the code.
014
Can WCart email customers who haven't ordered from me in a while?Solved
Some of my regular buyers have gone quiet and I'd like to win them back.
0111
How much store credit do my customers hold in total?Solved
My accountant wants to know the total wallet balance we owe customers.
014
Can I add a code snippet only on the checkout page or only on mobile?Solved
My conversion tag should only load on checkout, not on every page.
0110
Shoppers see "We can't process this order right now. Please contact the store owner." What does it mean?Solved
A customer sent me a screenshot of this message at checkout. Products and payment look fine.
015
Can my form send each submission to another app, such as a CRM or Zapier?Solved
I want new enquiries to go straight into the tool my sales team uses.
014
Only some customers receive my WhatsApp order messages. What decides who gets one?Solved
WhatsApp updates work for most orders, but a few customers say they never got anything.
012
The glasses in my virtual try-on sit too high and look too big. How do I fix the fit?Solved
The overlay follows the face but it's floating above the eyes and is a bit oversized.
014
Can I change the "Shopping Cart" heading and add text to my cart page?Solved
I want the cart heading to say "Your Bag" and show our return policy next to the order summary.
015
Can an additional field have a different value for each variation?Solved
My shirts come in several colours and each colour has a different fabric blend.
0111
How do I show my GST number on invoices?Solved
My customers need my GSTIN on their invoice. I can't find a field for a tax registration number anywhere.
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Why can't I add or edit countries under Localization?Solved
I wanted to fix a country name, but there is no Add or Edit button on the Countries tab.
016
Why are my affiliate's referral clicks not showing in the Visits Report?Solved
An affiliate says she shared her link many times, but I only see a few visits for her.
014
What is the Primary category, and why do I have to choose one?Solved
I picked three categories for my product but it still won't save until I pick a primary one.
015
Does my customer get an email when I create an order for them from the admin?Solved
I entered an order for a walk-in customer and they never received a confirmation.
015
I renamed a product and the old link now shows an error. How do I fix it?Solved
I changed a product's URL and the old link I shared on social media is broken.
0113
What happens to my zone shipping rates if the Shipping Zone plugin expires?Solved
My rates are all set up in zones. I want to know the risk if my renewal is late.
014
Can I switch off or delete several tags or brands at once?Solved
I have dozens of old seasonal tags I no longer use.
015
How do I create my first ad campaign in Ads Manager?Solved
My Meta and Google accounts are connected. I want to promote a few best-sellers without opening Facebook Ads Manager.
016
Can I share my spin wheel as a link on Instagram or WhatsApp?Solved
I'd like to post the wheel in my Instagram bio instead of waiting for people to visit product pages.
015
If I change my shipping charges, do my older orders change too?Solved
I raised my flat shipping from 50 to 70 today. Will last week's orders show 70 now?
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Does my customer get an email when I edit their order?Solved
I changed the quantity on an order and want to know if the customer was notified.
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