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Where do my customers pause or cancel their own subscription?
A customer wants to skip next month. Can they do it themselves, and can I stop people cancelling online?
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Signed-in shoppers see a My Subscriptions section on their account profile page in your store. For each subscription it shows the status, the next bill date and these buttons:
- Pause for active or trial subscriptions
- Resume for paused ones
- Cancel for anything not already cancelled
You control what they are allowed to do under Plugins → Subscriptions → Settings with Customers can pause and Customers can cancel. Both are on by default.
If you turn one off, the button is still visible, but clicking it does nothing: the request is refused and the subscription stays as it was. Ask customers to contact you instead, and cancel it for them from the Overview tab.
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