If I change my shipping charges, do my older orders change too?Solved
I raised my flat shipping from 50 to 70 today. Will last week's orders show 70 now?
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Why is there no Enable checkbox on my courier card in Shipping Carriers?Solved
I ticked the courier and saved, but the card only says "Add keys to enable" and I cannot switch it on.
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Can customers abroad pay me by international wire transfer?Solved
I get orders from overseas buyers who want to pay by wire.
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Can a gift card be sent with a personal message?Solved
A customer wants to buy a gift card for a friend and add a birthday note.
01388
Will picking a package on a product overwrite the product's weight?Solved
I already entered each product's weight. Will choosing a box package replace it with the box weight?
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Why does the Shipping Zones page show "Upgrade to add more" instead of Add Zone?Solved
I made a couple of zones and now I can't create another one.
015
Can I show a countdown timer only on products in one category?Solved
My sale is only on footwear, so I don't want the timer on every product page.
014
How do I make a coupon code that gives free shipping?Solved
Instead of a discount I want to offer free delivery with a code for a weekend.
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Can I give one product a different tax rate, or make it tax-free?Solved
Most of my range is taxed at 18%, but a few items are 5% and some are exempt. Can I set the tax per product?
01250
Where do shoppers choose their language on my store?Solved
I turned on Hindi and Tamil, but I'm not sure how customers actually switch to them.
015
Does the welcome coupon go to customers I add myself or who check out as guests?Solved
I turned on the welcome coupon but some new customers say they never got a code.
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How do I change the colour of the chat bubble on my storefront?Solved
The Cartana chat button on my shop is dark grey and does not match my brand colours.
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How do I set quantity price breaks for a product?Solved
I want 10 or more units at a lower price, and 50 or more even lower.
0111
Do email campaigns use up my store's monthly email allowance?Solved
I have a few thousand subscribers and do not want order emails to stop because of a newsletter.
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How do I connect my Facebook and Google Ads accounts to WCart?Solved
I run ads on Instagram and Google and want to see them inside my store admin.
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How does Sales by Location decide the state and country, and why do some rows show a dash?Solved
I want to see which states order the most, but a few rows have — instead of a state name.
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How do I show the currency symbol after the price and add a flag to the switcher?Solved
For euros I want prices like 100€, and I would like a small flag next to the currency in the header.
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How do I show my returns and warranty policy on every product page?Solved
Customers keep asking about returns before they buy.
0112
How do I set up tax on my products?Solved
I need to charge tax at checkout. Where do I configure it, and can I have different rates for different regions?
01410
Is a shopper's compare list saved to their account?Solved
A customer added products to compare on their laptop and couldn't find them later on their phone.
016
Can I edit or delete a note I added to an order?Solved
I made a typo in an order note and want to fix it.
017
How do I swap the picture on my app's login screen?Solved
The login screen of our app still shows an old seasonal photo, and I want to replace it.
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01258
How do I handle returns and exchanges?Solved
A customer wants to return a jacket and another wants a different size.
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Can the button on my 404 page send shoppers to my sale page instead of the home page?Solved
People hitting a dead link should see my current offers, not just go back to the home page.
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