What actually changes when I move an order from Pending to Processing?Solved
I take COD orders and move them to Processing once I've called the customer. Does that do anything besides change the label?
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I cancelled an order by mistake. Can I change it back, and what gets restored?Solved
I hit Cancelled on the wrong order. The customer still wants it.
014
Why does my order page say "No shipping carrier enabled"?Solved
I wanted to add an AWB number but the Fulfilment box only shows this message.
017
Why do only some abandoned carts show up in my abandoned cart list?Solved
My analytics show lots of people leaving the checkout, but only a few carts are listed.
016
Does the customer get emails while their return is being processed?Solved
A customer asked for a refund through my store and I want to know what they hear from us.
017
Can I change a product's price when I create an order in the admin?Solved
I agreed a special price with a regular customer over the phone and want to enter it on the order.
015
Place Test Order says my store has no storefront domain configured. What do I do?Solved
When I click Place Test Order I get an error about the storefront domain instead of my store opening.
016
Are my customers' orders sent to my dropshipping supplier automatically?Solved
When someone buys an imported product, do I still need to place the order with the supplier myself?
016
I created a gift card order from the admin. Who receives the gift card code?Solved
A corporate client ordered gift cards over the phone and I entered the order myself with Create order.
014
Why is the Place Order button greyed out for one customer's address?Solved
A shopper says the order button won't click once she types her address.
011
How can I see when the next abandoned cart reminder will be sent to a shopper?Solved
I set up three reminder emails and want to check they're going out on schedule.
015
Can a customer check the status of their pickup order themselves?Solved
Customers keep phoning to ask if their order is ready to collect. Is there somewhere they can look?
018
Can I delete an order from my order list?Solved
A friend placed a joke order and I do not want it sitting in my orders.
014
Who delivers the order to the customer?Solved
Who delivers the order to the customer?
0121
Can I add a shipping charge or a coupon to an order I create in the admin?Solved
I am entering a phone order and the customer wants delivery.
0115
Does the customer get an order confirmation email, and can I change it?Solved
I want to make sure buyers get an email when they order, and I'd like it to match my brand.
0165
How do I measure how much revenue my abandoned cart emails brought back?Solved
My manager wants a number for what the recovery emails are worth.
017
I have two warehouses — can WCart track stock in each?Solved
My stock is split between two warehouses and one shop. How do I keep counts separate?
0190
How do I find a specific order quickly?Solved
I have a lot of orders now and scrolling through them takes too long.
0172
Why does Vendor Earnings show nothing even though my vendors have orders?Solved
Sellers have had several orders this month, but the earnings page is empty and payouts say there is nothing to pay.
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Why is there no Edit button on some of my orders?Solved
I can edit most orders, but on a few the Edit button is missing at the top.
016
How can customers leave reviews on my products?Solved
I want reviews on product pages to build trust.
01120
What is the difference between Warehouse stock and Store Stock?Solved
The Inventory menu has both Warehouse stock and Store Stock. Which one do online orders take from?
0182
Why can customers browse my store but not place an order?Solved
A friend tried to buy something and checkout would not complete. Products show fine. What am I missing?
0191
Can I export my orders to a spreadsheet?Solved
My accountant wants a list of this month's orders in Excel.
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