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Only some customers receive my WhatsApp order messages. What decides who gets one?
WhatsApp updates work for most orders, but a few customers say they never got anything.
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Wcart sends to the phone number on the order. Check these on Plugins → WhatsApp Notification:
- No phone on the order: nothing can be sent for that order, so it is skipped.
- Number without a country code: numbers of 10 digits or fewer get the Default Country Code added (91 by default). Set it to your main market, because a foreign number typed without its code goes to the wrong country.
- The number is not on WhatsApp, or Meta rejected the template for that recipient.
- The event toggle is off: each event (Order Placed, Order Shipped and so on) needs its own switch on and a Template name.
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