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Why are my affiliate's referral clicks not showing in the Visits Report?
An affiliate says she shared her link many times, but I only see a few visits for her.
· 3 views1 answer
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Accepted
Check these things:
- Affiliate Program → Settings: Program enabled must be ticked. When it is off, no clicks are tracked.
- Affiliate Users: her status must be active. Clicks for pending, rejected or banned affiliates are ignored.
- Repeat clicks: a visitor who clicks the same affiliate's link again within the Cookie window (days) counts as one visit, not several. Many clicks from the same people will show as few visits.
- Excluded products or categories: clicks to those are still recorded but earn nothing.
The Cookie window (days) also decides how long after a click an order is still credited to the affiliate.
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