How do I make one weight or price bracket free in my shipping zone?Solved
Orders over 5 kg should be charged, but everything below 1 kg ships free.
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How can I see unused gift card balances across my store?Solved
I sold many gift cards at Diwali and want to know how much is still unspent.
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Why do only some abandoned carts show up in my abandoned cart list?Solved
My analytics show lots of people leaving the checkout, but only a few carts are listed.
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Where do customers see my bank account details after placing a Bank Transfer order?Solved
I want to make sure buyers know where to send the money once they check out.
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Which couriers in Shipping Carriers can print labels, and which only show rates at checkout?Solved
I want to create AWBs from Wcart, so I need to know which courier integrations actually support that.
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Which reCAPTCHA version should I choose: v2 Checkbox, v2 Invisible or v3?Solved
The reCAPTCHA settings give me three versions and I am not sure which one suits a small store.
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If an address fits two of my shipping zones, which rates does the customer get?Solved
I have a zone for the whole of Tamil Nadu and another just for Chennai. Which one does a Chennai customer get?
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Can I still add store credit to a customer wallet that is frozen?Solved
I froze a customer wallet during a dispute, and now I need to credit them a refund.
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How do I reply publicly to a customer's review?Solved
A customer left a 2-star review about late delivery and I want to respond under it.
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How do I raise the budget or pause a campaign that's already running?Solved
One of my campaigns is doing well and I want to give it more money, and stop another one.
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How do I add quick answers to a product for AI search?Solved
I want to add short answers like 'Is this machine washable?' that AI tools can pick up.
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Can I change a product's price when I create an order in the admin?Solved
I agreed a special price with a regular customer over the phone and want to enter it on the order.
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Are my customers' orders sent to my dropshipping supplier automatically?Solved
When someone buys an imported product, do I still need to place the order with the supplier myself?
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Do I need to switch on each option after installing AI Search Optimization?Solved
I installed the plugin but have not opened its settings yet. Is it doing anything?
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I switched reCAPTCHA from v2 to v3 and now my forms fail. What went wrong?Solved
Customers suddenly cannot log in or send the contact form.
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Should my coupon come off before or after tax?Solved
I see a Discount & tax option on my coupon and I don't know which one to choose.
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What happens if I leave the Icon Class empty on a share button?Solved
I added a share button for a smaller network and do not know which icon class to use.
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How do I show products at the right moment in my shopping video?Solved
I want the jacket to pop up when I start talking about it in the video.
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What is AI Search Optimization (AEO & GEO) and do I need it?Solved
People are starting to ask AI assistants for product recommendations, and I want my store to show up.
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How can I see when the next abandoned cart reminder will be sent to a shopper?Solved
I set up three reminder emails and want to check they're going out on schedule.
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Can I switch to a different courier later with the Shipping Carriers plugin?Solved
I started with one courier but may move to another if their rates are better.
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Can I add my own questions to the affiliate sign-up form?Solved
I want applicants to tell me their Instagram handle and their follower count when they register.
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Can my share buttons include the product name in the shared message?Solved
When someone shares on WhatsApp only the link goes through. I would like the product name to be included too.
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Can I add a share button for a site that isn't in the presets?Solved
My customers mostly use Telegram, which isn't in the quick-add list.
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Can a customer check the status of their pickup order themselves?Solved
Customers keep phoning to ask if their order is ready to collect. Is there somewhere they can look?
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