Can I upload products in bulk?Solved
I have many products. Is there a bulk upload?
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01397
Why is there no Customer Group option when I edit a customer?Solved
I want to put a customer into my wholesale group, but I cannot see where to choose it.
014
Can I sell on Instagram and Facebook?Solved
A lot of my customers find me on Instagram. Can my products show up there?
01329
Can my hero banner use a different photo on mobile than on desktop?Solved
My wide banner photo gets cropped badly on phones. I have a taller version made for mobile.
016
Can I get an email every time someone submits my contact form?Solved
I do not check the admin every day and do not want to miss enquiries.
0110
Some sections in the page builder have a Pro badge. Can I still use them?Solved
I see a yellow Pro label on some section tiles and I don't want to add something I'll be charged for.
017
Can I give a gift card an expiry date?Solved
I'm issuing gift cards for a festival promotion and want them to be used within three months.
017
Should I use Builder or Rich text when designing an email campaign?Solved
The campaign editor has two modes and I am not sure which one suits a simple offer email.
014
I added a 3D model but it is not showing on my product page. What should I check?Solved
The model uploaded fine and is listed under Models, but shoppers only see the normal photos.
011
Why is one of my coupon codes missing from the Coupon-wise report?Solved
I created five coupons, but the report only lists three of them.
015
A customer never received their gift card email. Can I send it again?Solved
Someone bought a gift card for a friend, but the friend says the email never arrived.
0113
Can I hide Virtual Try-On for a while without deleting my product setups?Solved
We're updating our overlay images and I don't want shoppers to see the old ones in the meantime.
014
Can I design my own 404 page?Solved
When someone opens a broken link, the default "page not found" screen looks plain.
01402
Can shoppers buy without leaving Instagram or Facebook?Solved
I saw Meta Checkout under Checkout mode and want customers to pay inside the app.
010
Why did some of my imported products come in as drafts instead of live?Solved
I imported a big product list and only part of it is showing on my store. The rest are sitting in Draft.
016
What does "Free shipping (coupon)" or "Free shipping (group)" mean on an order?Solved
Some orders show these words next to Shipping instead of my normal label.
012
What details do I need to connect Stripe?Solved
I want to take card payments through Stripe. What do I enter in WCart?
01335
Can I change the wording of the emails my store sends to customers?Solved
The default order confirmation email doesn't sound like us. I'd like to change the subject and the text.
01318
How do I make a link to my shop that looks good on WhatsApp?Solved
When I paste my product link in WhatsApp groups it sometimes shows as a plain blue link with no picture.
01451
A courier gave me only a tracking number. How do I find which order it belongs to?Solved
The courier called about an AWB with a delivery problem but did not know the order number.
015
Why are State and City empty on my Store Address page?Solved
I'm filling in Store Address but the State and City dropdowns have nothing to pick.
016
What happens to my payment gateways if my plan now allows fewer than I have set up?Solved
I moved to a smaller plan and the Payment page shows a yellow warning about my gateways. Will checkout stop working?
018
My weight-based shipping charges nothing on very heavy orders. Why?Solved
I set brackets up to 10 kg and a 15 kg order went through with free shipping.
0112
Can I make all my updated prices end in .99?Solved
After a percentage increase my prices look odd, like 543.27. I want them to end in .99.
015