Can the spin wheel pop up only when a shopper is about to leave?Solved
Showing it the second someone lands feels pushy. I'd rather catch people on their way out.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Why can't I tick another payment gateway on my Payment Gateway page?Solved
The other gateway checkboxes are greyed out and I want to add PayPal next to Razorpay.
0116
How do I see how a product looks on my store before I share it?Solved
After editing a product I want to check the live page without searching my own store for it.
016
What is the Outer Area background on the Layout tab, and why doesn't it colour my section?Solved
I picked a background colour under Outer Area but my section still looks exactly the same.
014
What does the Source filter on my order list mean?Solved
The order filters have a Source option with Website, POS, Admin and more. Where do those come from?
01456
Can I show "only 5 left" or a stock count on the product page?Solved
I think showing how many are left would help customers decide faster. Is there a setting for it?
01240
Can customers view products in 3D or try them on virtually?Solved
I sell eyewear and furniture and want shoppers to get a better feel for the products online.
01304
How do I stop one customer from using the same coupon again and again?Solved
Someone used my 10% code on five separate orders. I meant it as a one-time offer.
017
Can I show my Instagram posts on my store home page?Solved
I post a lot on Instagram and want a row of my photos on the home page with a Follow us link.
013
Can I add my own CSS to tweak how the storefront looks?Solved
I want to make a few small style changes that the theme settings don't offer, like hiding an element on mobile.
01414
Can I put customers into groups and give each group a discount?Solved
I have a set of trade buyers and some VIP regulars. I'd like them to get better prices than everyone else automatically.
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Can I use a subdomain like shop.mybrand.com for my store?Solved
My main website lives on mybrand.com and I'd like the store on shop.mybrand.com instead. Is that supported?
01454
When a zone has several shipping methods, which one is picked for the customer first?Solved
My zone has Standard and Express. Customers seem to get Express selected by default.
014
01457
Do customers get push notifications automatically when their order status changes?Solved
I'd like shoppers who allowed notifications to hear about their order without me sending anything.
016
How do I see who is waiting for one particular product to come back?Solved
I'm deciding whether to reorder a product and want to know how many people asked for it.
015
How do I set up a spin-the-wheel popup with discount prizes?Solved
I'd like a fun popup that collects emails and gives visitors a chance to win a discount.
0114
Why doesn't my order search find a customer when I type their number with +91?Solved
I copied the number from WhatsApp, pasted it in the order search, and got nothing.
015
Why do I see an upgrade message when I click Create order?Solved
The Create order button is on my Orders page, but it opens a screen telling me to upgrade.
015
How do I tell a customer their pickup order is ready?Solved
I offer Click & Collect. What do I do when the order is packed and waiting at the shop?
01326
Is my Sales Channels feed URL private, or can anyone open it?Solved
The feed lists all my products and prices. I want to know who can see it.
011
Can my vendors run their own Find & Earn gift hunts?Solved
I run a multi-vendor marketplace and some sellers want to do their own promotions.
016
Can I choose which details show in the compare table and how many products can be compared?Solved
My compare table shows rows that don't matter for my products.
0111
How do I make shoppers sign in before they can use the storefront chat?Solved
I only want registered customers using the chat assistant, not anonymous visitors.
015