How do I handle returns and exchanges?

Turn on the Return Settings plugin. Customers can then request a return or an exchange within your rules (for example the time window you allow), and the requests (and cancel requests) appear under Orders → Returns.

You approve or reject each request, then complete it, which moves the order through Return Requested → Approved / Rejected → Refunded / Exchanged.

• When a whole order is refunded or cancelled through Returns, any wallet amount, reward points and coupon use are given back automatically.
• For a partial return, and for any card or online payment, issue the refund yourself in your payment provider's dashboard, or credit the customer's wallet for store credit.
• Returned items go back into stock only if stock management is on for that return type in Return Settings.