Can I stop the 3D model spinning or hide the AR button for one product?Solved
The auto spin makes one of my products hard to look at, and AR does not make sense for it.
012
Get answers from the Wcart community
Search what other merchants already solved, or ask your own question — payments, shipping, themes, plugins and more.
Hi there! Got a question? We’re happy to help — Ask the community
What merchants ask about
Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
A customer says they never got our email — how do I check if it was sent?Solved
A customer didn't receive their order confirmation. I want to see whether the store actually sent it.
01354
Can I show recommendations on products where I have not picked any related items?Solved
I have hundreds of products and have only set upsells on a few of them.
015
Can I reuse the design of an earlier email campaign?Solved
I spent a long time on last month's newsletter layout and want to use it again.
014
Can a product section show fewer products on mobile than on desktop?Solved
Eight products in a row looks fine on my laptop but the page is far too long on a phone.
012
Can I pay a higher affiliate commission on some products?Solved
My margins are much better on some items, so I'd like to reward affiliates more for those.
0112
I entered the wrong domain and it is stuck on Awaiting nameservers. How do I start over?Solved
I made a typo in my domain on the Custom Domain page and now I cannot enter a new one.
015
Can I use CookieYes or CookieBot instead of the built-in cookie banner?Solved
My business already uses a consent tool on our other sites.
01542
01399
Why doesn't my code snippet run on my blog or About Us page?Solved
I set the snippet to show on Home and Product pages and now want it on my content pages too.
015
My product is in three categories. Does Sales by Category count its sales three times?Solved
A T-shirt is in Men, Summer and Sale. I want to know whether the report counts it more than once.
013
What is the coloured score next to the Save button on my product page?Solved
There's a little number like 58 at the top of the product edit page and I don't know what it means.
016
Can shoppers place an order through the Cartana chat on my store?Solved
A customer asked the chat to buy something and it sent her to checkout. Can the chat take the order itself?
013
When do customers actually receive reward points for an order?Solved
A customer placed an order yesterday and asked why their points haven't shown up yet.
016
How do I add a favicon, the small icon in the browser tab?Solved
My store's browser tab shows a generic icon. I want my own symbol there.
012
How do I give my product feed to Facebook and Instagram using Sales Channels?Solved
I already set up Google Shopping. Now I want the same products in my Meta catalogue.
018
How do I change banner images or text without changing the theme?Solved
The theme has sample pictures. How do I replace them?
01296
Can I offer more than one payment gateway at checkout?Solved
Some customers want to pay by card and others by UPI or a wallet. Can I offer several options?
01236
Does the FAQ section in the page builder add FAQ markup for Google?Solved
I added an FAQ section to my Shipping Info page. Will Google pick up the questions?
014
Does the cookie banner stop Google Analytics or other scripts until a shopper accepts?Solved
I want to know if tracking is actually paused when someone clicks Decline, or if the banner is just a notice.
014
Can I use the barcodes Wcart generates when selling through retailers or marketplaces?Solved
A retailer asked for barcodes on my products. Are the generated ones good enough?
018
Can I sell through live video?Solved
I want to do live sessions where I show products and people can buy while watching.
01242
Why doesn't the total of Sales by Category match the revenue on Sales by Date?Solved
I added up every category for last month and got a smaller number than the Sales by Date report.
014
Can I move the cross-sell block to the top of the cart page?Solved
The suggestions sit at the very bottom of the cart and most shoppers never scroll that far.
014
Can a customer pay part of an order from their wallet and the rest by card?Solved
Some customers have a small wallet balance that does not cover the whole order.
0112