0
Does the welcome coupon go to customers I add myself or who check out as guests?
I turned on the welcome coupon but some new customers say they never got a code.
· 2 views1 answer
0
Accepted
No. The welcome coupon is only sent when a shopper creates their own account on your storefront, by signing up or with a social login.
These do not trigger it:
- customers you add under Customers → Manage Customers,
- accounts created automatically for guest checkouts,
- newsletter sign-ups.
Also check Marketing → Welcome Coupon: Send a welcome coupon when someone signs up must be ticked with a value greater than 0, and you need to click Save. If your monthly email allowance has run out, the email cannot go out.
Sign in to answer. Sign in or create an account.