Where do customers see my bank account details after placing a Bank Transfer order?Solved
I want to make sure buyers know where to send the money once they check out.
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checkoutClear
Why is the Place Order button greyed out for one customer's address?Solved
A shopper says the order button won't click once she types her address.
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Why doesn't the coupon a shopper won on the spin wheel work at checkout?Solved
A customer won 10% off on my wheel but the code was rejected when they tried to use it.
0117
Why don't my customers see the option to redeem points at checkout?Solved
Customers have points in their account but the checkout page doesn't offer to use them.
017
Can I use reCAPTCHA only on checkout and not on login?Solved
I do not want to make logging in harder for my regular customers.
0113
Why don't my customers see the wallet option at checkout?Solved
I added store credit to a customer, but they say there is nothing to tick at checkout.
014
Can customers choose between Standard and Express shipping in the same zone?Solved
I want to offer a cheap slow option and a faster paid option to the same area.
016
What does a shopper see at checkout when I offer Click & Collect?Solved
I am about to turn on store pickup and want to know if customers still have to fill in a shipping address.
014
Does a store pickup customer have to fill in a delivery address?Solved
People who collect from my shop are confused by the address form.
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How do I show a Cart, Checkout and Order Complete progress bar on my cart page?Solved
I would like shoppers to see what steps are left before they finish ordering.
015
Can I stop customers from paying for a whole order with reward points?Solved
I'm worried people will save up points and get big orders for free.
0118
Why does a customer get "No eligible items in your cart for this coupon"?Solved
The coupon is active and not expired, but one shopper keeps getting this message.
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When a zone has several shipping methods, which one is picked for the customer first?Solved
My zone has Standard and Express. Customers seem to get Express selected by default.
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Can shoppers buy without leaving Instagram or Facebook?Solved
I saw Meta Checkout under Checkout mode and want customers to pay inside the app.
010
Will my customers be taken to another website to pay online?Solved
Some of my customers get nervous when they leave my site to pay.
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What happens to my login and checkout forms if Google reCAPTCHA cannot be reached?Solved
I am worried that a Google outage could stop customers from logging in or ordering while reCAPTCHA is on.
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How does a customer use a gift card code on my store?Solved
I issued a gift card to a customer and they're asking where to enter the code.
014
Can I add a code snippet only on the checkout page or only on mobile?Solved
My conversion tag should only load on checkout, not on every page.
019
Shoppers see "We can't process this order right now. Please contact the store owner." What does it mean?Solved
A customer sent me a screenshot of this message at checkout. Products and payment look fine.
014
Can a customer pay part of an order from their wallet and the rest by card?Solved
Some customers have a small wallet balance that does not cover the whole order.
0112
How does checkout fill in the state and city when a shopper types their pincode?Solved
Some customers say their city fills in by itself, but for others it says No match. Where does that come from?
016
I added tax rates, so why is no tax showing at checkout?Solved
My GST rate is in the list but the checkout total doesn't include any tax.
012
Is tax worked out from the customer's delivery address?Solved
I want to be sure customers in other states get the right tax.
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What does a shopper see if one product in their cart can't be delivered to their address?Solved
I restricted a heavy product to my city. What happens if someone outside adds it?
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Can a customer pay for a whole order from their wallet balance?Solved
One customer has a big store credit and wants to use it for her next order.
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