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Why don't my customers see the wallet option at checkout?

I added store credit to a customer, but they say there is nothing to tick at checkout.

paymentspluginswalletcheckout

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The Use my wallet balance option only shows when all of these are true:

  1. The customer is signed in. Guests don't have a wallet.
  2. Allow paying with wallet at checkout is ticked on the Settings tab of the Wallet plugin (open Plugins, then Wallet). Click save after changing it.
  3. The customer's wallet is active, not frozen.
  4. Their balance is more than zero.

Check the customer's balance and status on the Customer Wallets tab of the same page.

Answered by Wcart Team·
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