Should I enter my shipping package sizes in inches or centimetres?Solved
The package form lets me pick inches, but the product page shows dimensions in cm. Which should I use?
013
Get answers from the Wcart community
Search what other merchants already solved, or ask your own question — payments, shipping, themes, plugins and more.
Hi there! Got a question? We’re happy to help — Ask the community
What merchants ask about
Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
setupClear
What is the difference between Customers → Signup & Login and Settings → Signup and Login?Solved
I found two signup and login pages in my admin and do not know which one to change.
012
Can I get an email every time someone submits my contact form?Solved
I do not check the admin every day and do not want to miss enquiries.
0110
What details do I need to connect Stripe?Solved
I want to take card payments through Stripe. What do I enter in WCart?
01335
Why are State and City empty on my Store Address page?Solved
I'm filling in Store Address but the State and City dropdowns have nothing to pick.
016
Can I translate all my storefront text in a spreadsheet instead of one by one?Solved
There are hundreds of interface strings and typing them in the admin is slow.
0112
Can each category have its own image and description?Solved
I want my category pages to look like proper landing pages, not just a list of products.
01231
Where do I find Tags, Brands and Attributes when they are not in the side menu?Solved
I can see Categories under Products in the menu, but not the other product settings.
015
How do I create subcategories like Men → Shirts?Solved
I want a menu like Men, then Shirts, Trousers and Shoes inside it.
01445
Can Razorpay accept payments in US dollars on my store?Solved
I get a few orders from abroad and want them to pay with Razorpay.
015
If I name a product in Hindi or Tamil, what will its web address look like?Solved
Most of my customers search in Hindi, so I want product names in Hindi. Will the product links still work?
016
Why can't I save a product?Solved
Product save fails or shows "value is too long".
01463
What happens if I turn off Track inventory on a product?Solved
I make some items to order, so I don't really have a stock count for them.
014
I lost my phone with the authenticator app. How do I get back into my admin?Solved
My phone was stolen and now the login keeps asking for the 6-digit code.
015
How do I add products to my store?Solved
Where in the admin do I add products?
01521
01366
Which parts of a product are not copied when I click Duplicate?Solved
I want to clone my best seller as a starting point and need to know what I will have to redo.
014
Can I add a code snippet only on the checkout page or only on mobile?Solved
My conversion tag should only load on checkout, not on every page.
0110
What is the Primary category, and why do I have to choose one?Solved
I picked three categories for my product but it still won't save until I pick a primary one.
015
Can I switch off or delete several tags or brands at once?Solved
I have dozens of old seasonal tags I no longer use.
015
Why is there no Enable checkbox on my courier card in Shipping Carriers?Solved
I ticked the courier and saved, but the card only says "Add keys to enable" and I cannot switch it on.
013
Will picking a package on a product overwrite the product's weight?Solved
I already entered each product's weight. Will choosing a box package replace it with the box weight?
015
How do I set up tax on my products?Solved
I need to charge tax at checkout. Where do I configure it, and can I have different rates for different regions?
01409
How do I improve how my products show up on Google?Solved
My product pages don't look good in search results. Where can I control the title and description?
01340
Why is my product showing the wrong price?Solved
The price on the store is different from what I gave.
01247