How do I offer free local delivery but charge shipping everywhere else?Solved
I deliver free within my city using my own staff. Other areas go by courier.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
I collected the cash for a COD order. How do I mark it as paid?Solved
The order page still says Balance due for the full amount even though the parcel is delivered and paid.
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Password must be 10 characters errorSolved
Sign-up keeps showing a password error and won't continue.
01165
Can I switch to a multi-step checkout or hide fields like Company Name?Solved
My customers are individuals, so the company field just gets in the way. I'd also like checkout split into steps.
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How do I add a tracking script or chat widget code to my store?Solved
A chat tool gave me a code snippet to paste into my website. Where does it go in WCart?
01132
How do I connect my own domain?Solved
I want to use my own .com instead of wcart.io.
01237
How do I sell in bulk or wholesale quantities?Solved
I sell by pack of 5,000 pieces.
01167
How do I charge extra for gift wrap or engraving?Solved
I want customers to be able to add gift wrapping or a name engraving, each for an extra charge.
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How do I add Google Analytics or Search Console?Solved
How can I see visitors and get on Google?
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Can I change a Simple product into a Variable product later?Solved
I created a T-shirt as a Simple product and now I want to add sizes. I cannot find where to change the type.
01199
What do the different order statuses mean?Solved
I see Pending, Processing, Shipped and more. What should I use when?
01166
Which details of my shop do customers see when they choose Pickup in store?Solved
I want to be sure the right address shows for each of my two shops.
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How do I record a partial refund on an order?Solved
A customer is returning one item out of three, so I only refunded part of what they paid.
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Can one product have a different page design from the rest?Solved
Most of my products are fine with the standard layout, but my flagship product needs a bigger, richer page.
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How do I hide a product without deleting it?Solved
A product is out of season. I want to remove it from the shop for now but keep everything for next year.
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Do customers get updates automatically when I ship their order?Solved
I don't want to message every customer by hand.
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How do I start a store on Wcart?Solved
I want to sell online. How do I create my store and what do I need?
01153
How do I add FAQs to a product page?Solved
I get the same few questions about some products and want to answer them on the page.
01228
What do failed and dead mean under Recent deliveries on the Webhooks page?Solved
My app was down for a while and now some deliveries show failed and one shows dead.
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Where do I choose which products to recommend for a specific product?Solved
I opened the Up / Cross Sell settings but there is nowhere to pick the related products.
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Can I cancel a gift card that was issued by mistake?Solved
I issued a gift card with the wrong amount and don't want it to be used.
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I deleted a section in the page builder by mistake. Can I get it back?Solved
I clicked the cross on the wrong section and it vanished from my page. Is there an undo?
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How do I link an admin-created order to a customer's existing account?Solved
When I create orders for regular customers, I want them to show up in the customer's order history.
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Is the customer told automatically when I cancel their order?Solved
I cancelled an order because the item was out of stock. Will the customer get an email?
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