What do the green and orange numbers under each field in the Bulk SEO editor mean?Solved
Some of my product descriptions show an orange count like 172/160. Will they fail to save?
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
A customer bought my downloadable product but says the download doesn't work. Why?Solved
They received the order email, but clicking the download shows a message instead of the file.
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How do I accept Bank Transfer or UPI and confirm the customer has paid?Solved
Some customers want to pay straight into my bank account or by UPI. How do they show me they've paid, and how do I confirm it?
01286
What happens when my Cartana AI credits run out?Solved
I've been using AI to write a lot of product content. What happens when the balance reaches zero, and how do I check it?
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How do plugins work, and what happens if my subscription lapses?Solved
Some features say they need a plan or purchase. How are plugins unlocked, and will I lose my data if my plan expires?
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How do I send a newsletter email to my subscribers?Solved
I have a list of people who signed up for my newsletter and I want to email them about our new arrivals.
01148
Can I refund a customer as store credit instead of money?Solved
Some customers are happy to take store credit for a return. Can WCart do that?
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How do I show my best-selling products automatically on the home page?Solved
I do not want to update my Best Sellers section by hand every week.
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How do I reply to a quote request and turn it into an order?Solved
A buyer asked for a bulk price. I've agreed a price with them. How do I make it a real order?
01137
Can I include customer photos when I import reviews?Solved
Many of my old reviews have photos. I want them to show with the review after the import.
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Can members buy a new collection a few days before everyone else?Solved
I want to reward members with early access to a product launch, then open it to all shoppers.
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Where does my customer see the courier and tracking number for their order?Solved
I added the AWB on an order and the customer is asking me where to find it.
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How do I check if my products are listed?Solved
How do I see my product listings?
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Can customers get order updates on WhatsApp?Solved
Most of my customers don't read email. Can order updates go to WhatsApp?
01203
Where do shoppers find my shoppable videos on the storefront?Solved
I created a few video sessions but I'm not sure where customers go to watch them.
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How do I hide one share button for a while without deleting it?Solved
I want to stop showing the Pinterest button for now but may bring it back later.
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I placed a test order but cannot find it in my Orders list. Where did it go?Solved
I used Place Test Order, went through checkout and got a confirmation, but the order is not listed.
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A customer says checkout showed "We could not load the payment window". What does that mean?Solved
She tried to pay with Razorpay and got this message instead of the payment popup.
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01263
How do I add a cookie consent banner for GDPR?Solved
I sell to customers in Europe and need a cookie banner.
01274
Why isn't my additional field showing on the product page?Solved
I added a "Warranty" field and filled it in on a product, but shoppers don't see it.
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What does the Transparent header option on a page do?Solved
I saw a Transparent header tick box in my page settings and I'm not sure if I need it.
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Can I choose whether a section heading is an H1 or an H2?Solved
An SEO tool told me my home page has three H1 headings. How do I change some of them?
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Can I make bank transfer orders show as Awaiting verification instead of Pending?Solved
My team keeps confusing unpaid bank transfer orders with normal pending ones.
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Why is nobody receiving my push notifications?Solved
I sent a broadcast but it doesn't look like anyone got it.
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