How do I add meta keywords to a product?Solved
I have a list of search terms for my handmade candles and want to add them to the product.
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Which premium plugins come with my plan, and which do I have to buy?Solved
On the Plugins page some premium plugins say Activate and others say Buy Now. How do I tell what my plan already includes?
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Can I freeze a customer's store credit?Solved
I am looking into a disputed refund and don't want the customer to spend their wallet balance yet.
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Why can't I find a country in the list when I add a Selling Location?Solved
I want to edit India in Selling Location but the Add Country list doesn't show it.
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Why does Analytics show my sales but say "Collecting sessions" for traffic?Solved
On the Analytics page my sales charts are filled in, but the sessions and conversion boxes just say they're collecting data. Is something not set up?
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Can I show customers whether COD is available for their pincode?Solved
I only offer Cash on Delivery in some areas and customers keep asking.
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How do I change my name, mobile number or email?Solved
I want to update my profile details.
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Are my payment gateway API keys stored safely?Solved
Connecting a gateway asks for my API keys. Where are they kept?
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How do I sell digital downloads like e-books or templates?Solved
I want customers to pay and then download a PDF. Can WCart deliver the file automatically?
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Where do I enter a product's weight and size?Solved
My couriers charge by weight and box size, so I want those details on each product.
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Can Cartana write my product descriptions and SEO text?Solved
Writing descriptions for every product takes ages. Can the AI draft them for me?
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Can I change the address or items on an order after it's placed?Solved
A customer gave the wrong address and also wants to add one more item to their order.
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What do the Included, Active and Not in your plan labels on Marketing Home mean?Solved
Some tiles on the Marketing page have a green label and others are grey. I want to know which ones I can use.
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Where do my customers see their wallet balance and add funds?Solved
I turned on the wallet, but customers are asking where to find it on the website.
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Why do the amounts on some orders show a different currency code?Solved
Most orders show INR but one shows USD after the total.
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How do I give my staff access without showing them everything?Solved
I want my packing team to update orders, but they should not see payment settings or reports. Is that possible?
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Can WCart notify my own system when a new order comes in?Solved
We use our own warehouse software and want it to hear about new orders automatically.
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Where should the privacy policy link in my cookie banner point?Solved
The cookie banner asks for a privacy policy link and I am not sure what to put.
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Why does the cart show a different shipping charge from the one at checkout?Solved
My cart page shows my normal shipping fee, but at checkout the customer gets a cheaper zone rate.
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My plan now allows fewer carriers than I have selected. Will my couriers stop working?Solved
After a plan change, the Shipping Carriers section shows a warning that I have more carriers selected than allowed.
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What happens if I click Block email or Block phone on a suspicious order?Solved
I got an order I'm sure is fake and I see Block email and Block phone buttons on it.
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Can I show add-ons only on certain products or only to logged-in customers?Solved
My engraving option only makes sense for watches and I want it only for registered customers.
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How do I review new affiliate sign-ups before they can start earning?Solved
I do not want just anyone joining my affiliate program. I would like to check each applicant first.
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Where do I enter the Toggling price on a product?Solved
The Price Toggling page says products need a Toggling price, but I cannot find that field.
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