Why do only some abandoned carts show up in my abandoned cart list?Solved
My analytics show lots of people leaving the checkout, but only a few carts are listed.
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troubleshootingClear
I saved my wholesale tiers but one row disappeared. What happened?Solved
I entered three tiers, clicked save, and only two were left when the page refreshed.
018
Why don't my customers see the option to redeem points at checkout?Solved
Customers have points in their account but the checkout page doesn't offer to use them.
017
Why is the currency switcher not showing on my storefront?Solved
I added euros and dollars on the Multiple Currencies page, but shoppers do not see any currency dropdown.
017
Why is the pincode checker not showing on my product page?Solved
I bought Delivery Restrictions and added my pincodes, but there is no "Check delivery availability" box on the product page.
018
I turned on AI Search Optimization, but none of its markup shows on my store. Why?Solved
I checked my product pages and llms.txt and nothing from the plugin appears.
014
Why did an advertiser's campaign pause by itself?Solved
A campaign was Active yesterday, and today it shows Paused, but nobody touched it.
015
Why isn't my additional field showing on the product page?Solved
I added a "Warranty" field and filled it in on a product, but shoppers don't see it.
014
Why is nobody receiving my push notifications?Solved
I sent a broadcast but it doesn't look like anyone got it.
0116
A shopper says the try-on camera won't open on their phone. What can cause that?Solved
They tap the try-on button but just get an error instead of the camera view.
014
A customer says my coupon code doesn't work. How do I find out why?Solved
They typed the code at checkout and got an error, but the coupon looks fine to me.
015
Why does Go Live say I need to add an HLS playback URL first?Solved
I clicked Go Live on my session and got an error instead of starting the stream.
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My cookie banner is switched on but it isn't showing on my storefront. What should I check?Solved
I ticked the box and saved, but I don't see any banner when I visit my store.
017
Why can't I activate Razorpay?Solved
Razorpay won't activate on my store.
01271
I added FAQs to a product but they do not appear on the storefront. What should I check?Solved
The FAQs show in the admin list for the product, but nothing appears on the product page.
016
What does "That barcode is already used by another product" mean?Solved
I tried to save a barcode value and got this error message.
016
Why isn't my countdown timer showing on the product page?Solved
I created a timer, but when I open the product on my store there's nothing there.
016
How do I check that my back-in-stock emails actually went out?Solved
A customer says they never got the email when the item came back.
014
A code snippet broke my store layout. How do I switch it off quickly?Solved
After adding some custom code my homepage looks broken and I need to undo it fast.
013
Why does a payment method say "not available for recurring plans" when a customer joins?Solved
A shopper tried to buy my monthly membership and some payment options were greyed out.
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Why do I see an upgrade message when I click Create order?Solved
The Create order button is on my Orders page, but it opens a screen telling me to upgrade.
013
My tracking script is in a Head snippet but it never fires. What's wrong?Solved
I pasted my analytics code into a Code Snippet with the location set to Head, and the dashboard shows no visits.
013
I added a 3D model but it is not showing on my product page. What should I check?Solved
The model uploaded fine and is listed under Models, but shoppers only see the normal photos.
011
Why can't I save a product?Solved
Product save fails or shows "value is too long".
01463
Why don't I see the Compare button on my product pages?Solved
I can see it on the product grid but not when I open a product.
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