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What actually changes when I move an order from Pending to Processing?

I take COD orders and move them to Processing once I've called the customer. Does that do anything besides change the label?

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Yes, a few things run when you pick Processing and click Update Status:

  • Gift cards: if the order contains a gift card product, the code is created and emailed to the recipient now.
  • Stock: stock is normally reserved when the order is placed. If it was released earlier, for example because the order was cancelled, Processing reserves it again.
  • Timeline: an entry such as "Status changed from Pending to Processing" is added with your login email.
  • Reward points: if Award points when order is is set to Processing on your Reward Points page, the customer earns their points now.
  • Webhooks: apps you've connected under Webhooks receive the order.processing and order.status_changed events.

What it doesn't do:

  • Send the customer an email or push notification. Push notifications go out for Shipped, Delivered and Ready for Pickup. The exception is WhatsApp: if the WhatsApp Notification plugin has Order Confirmed switched on, the customer gets that message now.
  • Take any payment.
Answered by Wcart Team·
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