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Can I change the address or items on an order after it's placed?
A customer gave the wrong address and also wants to add one more item to their order.
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Accepted
Yes. Open the order and click Edit next to Print invoice. It isn't shown once an order is Cancelled, Return Requested, Return Approved, Refunded or Exchanged.
On the edit screen you can:
- Change the customer's name, email, phone and address.
- Add products (search by name or SKU), change quantities or remove lines.
- Adjust the Status, Tax % and Shipping.
Click Save changes. WCart recalculates the total from the items, shipping and tax, adjusts reserved stock, and records "Order edited by…" in the order timeline.
Keep in mind:
- The customer isn't charged or refunded automatically. Collect or refund any difference yourself.
- The new total doesn't take off a coupon, reward points or wallet amount used on the original order, so check the total before saving.
- The customer isn't sent an email about the change.
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