Can a customer pay for a whole order from their wallet balance?Solved
One customer has a big store credit and wants to use it for her next order.
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How do I make a section stretch edge to edge across the screen?Solved
My banner sits in a box in the middle with white space on both sides. I want it to go right across.
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A customer in my VIP group is not getting their group discount at checkout. Why?Solved
I put the customer in the group but their last order was charged full price.
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Why is Add to Cart faded on my variable products until shoppers pick an option?Solved
A customer said the button looked broken. When they clicked it, they got "Please select all options".
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Is the PDF invoice in the order confirmation email the same as my invoice template?Solved
I designed a custom invoice but the PDF customers get by email looks different.
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Shoppers search for a product on my store and get no results. Why?Solved
Someone searched "cotton kurta" and nothing came up, though I sell several.
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Robots Index or Search Engine Visibility: which one keeps my whole store out of Google?Solved
I want my store hidden from search while I finish it. I see two settings and don't know which to use.
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Where do I see the UPI transaction ID my customer entered after paying?Solved
A customer says they paid by UPI and sent the reference through the website. Where do I find it?
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What do Sent, Not sent and Failed mean in my store's email log?Solved
My email log shows different results next to each email and I am not sure what they mean.
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Can I add a note above or below the Add to Cart button on every product?Solved
I want to show "Dispatched within 24 hours" near the Add to Cart button on all my products.
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Will shoppers be stopped from signing up once I reach my plan's customer limit?Solved
The customer list says I have used most of the customers on my plan. I do not want to lose new sign-ups.
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How do I change the email address a customer signs in with?Solved
A customer changed jobs and wants their account moved to their personal email.
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What is the difference between Unsubscribe and Remove on my subscriber list?Solved
A subscriber asked to stop getting my emails. I am not sure which button to use.
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How do I switch to a different footer design?Solved
My current footer looks cramped. I would like to try another layout.
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Can I rename a role or delete one I no longer use?Solved
I made a role called "Temp Diwali Help" and want to tidy up my roles list.
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Is there a quick way to tick every permission for a role?Solved
I'm setting up a Store Manager role that should be able to do almost everything. Ticking each box takes ages.
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Can a customer use reward points and wallet balance on the same order?Solved
A loyal customer has both points and store credit and wants to use both.
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Can product cards show a second photo when a shopper hovers over them?Solved
Other stores swap to a lifestyle photo on hover and I would like the same effect.
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The Send test email button on my Email settings fails. What should I check?Solved
I clicked Send test email and got an error instead of a test message.
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How long does Test Order mode stay on, and how do I leave it?Solved
I clicked Place Test Order and now my store shows a Test Order mode bar at the top.
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How do I see only the products from one category, brand or price range in the admin?Solved
I want to check all my footwear products under 1,000 quickly without scrolling through everything.
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I restored a blog post from Trash. Why isn't it on my blog?Solved
I deleted a post by mistake, restored it, but customers still cannot see it.
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How do I cancel a staff invitation I sent to the wrong email address?Solved
I made a typo in my new employee's email when I invited them.
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Can I stop selling to one country for a while without removing it?Solved
Shipping to the UK is on hold for a month.
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Can I pick a ready-made colour palette instead of choosing every colour myself?Solved
I am not a designer and choosing twelve colours that match is hard.
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