How do I end a sale on one product and go back to the normal price?Solved
My weekend sale is over and I need one product back at full price.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
How do I let gift card buyers choose their own amount?Solved
I want shoppers to be able to buy a gift card for any amount between 500 and 5,000.
017
Google Search Console says my pages are blocked by robots.txt or marked noindex. How do I fix it?Solved
Search Console shows errors for every page and Google will not index my store.
013
How do I change what a staff member is allowed to do?Solved
My packer now also handles customer queries, so she needs more access than before.
014
Can I switch tax off for a while without deleting my rates?Solved
My GST registration is on hold and I need to stop charging tax for a few weeks.
019
Is an invoice attached to the order confirmation email, and does it use my invoice template?Solved
Customers say they get a PDF with their order email. I want to know which design that is.
013
Does free shipping above a minimum amount count the cart before or after a coupon discount?Solved
A customer's cart was over my free-shipping limit, but after the coupon it was under. They still got free shipping.
013
Can one customer belong to two customer groups at the same time?Solved
A buyer is both a wholesaler and a VIP, and I would like them to get both benefits.
012
How do I choose a date range like last quarter or year to date on a report?Solved
Every report opens on the last 30 days. I need other periods for my tax filing.
011
Can I remove the "Powered by" line at the bottom of my invoices?Solved
I edited my invoice template but a Powered by line still appears at the bottom.
016
My product pages show empty stars and "0 Reviews". How do I remove that?Solved
I'm a new store and none of my products have reviews yet, so the empty stars under the title look bad.
013
Why are there customers in my list that I never added and who never signed up?Solved
Several names in my customer list say they never created an account, but they did buy from me.
016
Some product images on my store suddenly show as broken. What happened?Solved
A few products now show an empty box where the photo used to be. I recently tidied up my media.
015
Can I switch a redirect off for a while without deleting it?Solved
I set up a redirect for a sale page, but the old page is coming back next month.
014
How do I change the loading image shown while my store pages load?Solved
My store shows a generic loading spinner and I'd like to use my own logo instead.
012
Why doesn't Per Product shipping make my order total go up?Solved
I set a shipping cost on each product, but the customer pays the same total as before.
016
I edited my robots.txt but my store is still blocked from search engines. Why?Solved
I saved a custom robots.txt allowing everything, but Search Console still says my pages are blocked.
013
Can I limit how many times a buyer can download my file, or make the link expire?Solved
I sell design templates and don't want one purchase shared and downloaded endlessly.
012
How can I see which products used up my Cartana AI credits?Solved
My credits went down faster than I expected and I want to see where they were spent.
018
Why does checkout show "(test mode)" next to my payment gateway?Solved
Customers can see the words test mode beside Stripe on my checkout page.
019
How do I go back to the default robots.txt after I changed it?Solved
I edited robots.txt and I think I made a mistake. I want the original back.
015
What details do I need to connect Blue Dart?Solved
Blue Dart gave me some API credentials and I don't know which box each goes in.
015
How do I bring my old orders over from my previous online store?Solved
I'm moving to Wcart and want my order history from my old platform in one place.
014
How do I stop a former employee from logging in to my store admin?Solved
One of my staff has left the company and I need to remove their access today.
015
Can I see how often my orders get refunded?Solved
I think refunds are going up this season and want to check.
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