Why doesn't my order search find a customer when I type their number with +91?

Checkout saves the phone as digits only, without the + sign or spaces, and most customers enter it without the country code. The order search compares your text with that saved number, so "+91 98765 43210" doesn't match.

In Orders → Manage Orders, type the number without the country code and without spaces, for example 9876543210. Part of the number also works, such as the last six digits.

The same search box also finds orders by:

• Order number, for example ABC-0012
• Customer name
• Email address, or part of it

If you still get nothing, check the Filters panel. A status, payment or source filter left on from earlier also narrows the results. Click Clear all to remove them.