Can I send WhatsApp messages only when an order ships, and not when it is placed?Solved
Customers already get an email when they order. I only want WhatsApp for the shipping update.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Can my normal pages open at addresses like /about-us without a prefix?Solved
I want my About and Contact pages at short, clean addresses rather than a longer path with an extra word.
015
How do I stop a category page from showing up in Google search results?Solved
I have a wholesale category I don't want people to find on Google.
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01297
Can Cartana chat with my customers on the storefront?Solved
I know Cartana helps me in the admin. Can shoppers talk to it too?
01199
Can shoppers ask questions on a product page?Solved
I would like a section where customers ask about a product and other shoppers can see the answers.
01223
Can customers download an invoice from their account on my store?Solved
A business customer needs a copy of the invoice for an order from last month.
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A customer says they paid online but the order still shows Pending — why?Solved
The customer has a payment confirmation from the bank, but in my admin the order is still Pending.
01222
Can my store be in more than one language?Solved
I sell to customers who prefer Hindi and Arabic as well as English.
01208
How do I add pages like About Us and a blog?Solved
I need About, Privacy Policy and Terms pages, and I want to start a blog.
01152
How do I add more than one photo to a product?Solved
I can see one main image on the product form. Where do the other photos go?
01234
What is the "What to do this week" box on my Marketing page?Solved
It showed a warning about a share image last week, and now the box has gone.
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Can Wcart flag customers who keep failing online payments?Solved
Someone tried five different cards on my store in ten minutes. That looks like card testing.
015
How do I design my home page?Solved
I want a banner, featured products and a categories section on my home page.
01229
I deleted a product for good and have nothing to replace it with. What should its old link do?Solved
The product is discontinued and there is no similar item. I do not want Google to keep sending people to a dead page.
018
A shopper says the try-on camera won't open on their phone. What can cause that?Solved
They tap the try-on button but just get an error instead of the camera view.
014
Can I use Delivery Restrictions and Shipping Zones together?Solved
I want to block pincodes I can't reach and also charge different rates by state.
014
Where can I see everything one customer has ordered?Solved
A customer called asking about a past purchase. I want to see their full order history and contact details in one place.
01304
What's the difference between categories, brands and tags?Solved
When I add a product there are fields for category, brand and tags. Which ones do I actually need?
01159
My page looks empty after creating itSolved
I created a page but can't design it.
01206
Why don't my customers see the wallet option at checkout?Solved
I added store credit to a customer, but they say there is nothing to tick at checkout.
015
Why does the Sales by Product report list only 50 products?Solved
I sell over 200 products, but the report and its CSV stop at 50 rows.
015
If I import the same product file twice, will I get duplicate products?Solved
I want to fix prices in a spreadsheet and import it again.
0113
A customer says my coupon code doesn't work. How do I find out why?Solved
They typed the code at checkout and got an error, but the coupon looks fine to me.
016
What message does my customer see after I reject their payment proof?Solved
I rejected a UPI proof because the amount was wrong. What does the customer see?
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