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Can I send WhatsApp messages only when an order ships, and not when it is placed?
Customers already get an email when they order. I only want WhatsApp for the shipping update.
· 4 views1 answer
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Accepted
Yes. Each order event has its own switch on Plugins → WhatsApp Notification, under Order Notifications:
- Untick Order Placed, Order Confirmed, Order Delivered and Order Cancelled.
- Keep Order Shipped ticked and enter its Template name exactly as approved in Meta.
- Add its Variables (CSV of order fields) if the template has placeholders.
- Click Save settings.
Make sure Enable WhatsApp notifications is still on, or nothing is sent at all.
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