Why is there no Customer Group option when I edit a customer?Solved
I want to put a customer into my wholesale group, but I cannot see where to choose it.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
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Can I sell on Instagram and Facebook?Solved
A lot of my customers find me on Instagram. Can my products show up there?
01328
Can I get an email every time someone submits my contact form?Solved
I do not check the admin every day and do not want to miss enquiries.
0110
Can I give a gift card an expiry date?Solved
I'm issuing gift cards for a festival promotion and want them to be used within three months.
016
I added a 3D model but it is not showing on my product page. What should I check?Solved
The model uploaded fine and is listed under Models, but shoppers only see the normal photos.
011
A customer never received their gift card email. Can I send it again?Solved
Someone bought a gift card for a friend, but the friend says the email never arrived.
0113
Can I hide Virtual Try-On for a while without deleting my product setups?Solved
We're updating our overlay images and I don't want shoppers to see the old ones in the meantime.
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Can shoppers buy without leaving Instagram or Facebook?Solved
I saw Meta Checkout under Checkout mode and want customers to pay inside the app.
010
Why did some of my imported products come in as drafts instead of live?Solved
I imported a big product list and only part of it is showing on my store. The rest are sitting in Draft.
016
What happens to my payment gateways if my plan now allows fewer than I have set up?Solved
I moved to a smaller plan and the Payment page shows a yellow warning about my gateways. Will checkout stop working?
018
What file do I need to add a 3D model, and why does AR not work on iPhones?Solved
I have a 3D model of a chair from my designer and want shoppers to view it in their room.
0111
What is Envia and what do I need to connect it?Solved
I saw Envia in the carrier list. Is it a courier?
017
Can I make all my updated prices end in .99?Solved
After a percentage increase my prices look odd, like 543.27. I want them to end in .99.
015
My weight-based shipping charges nothing on very heavy orders. Why?Solved
I set brackets up to 10 kg and a 15 kg order went through with free shipping.
0112
Can I use my existing EAN barcodes, and which barcode types are supported?Solved
Some of my products already have EAN numbers from the manufacturer, others have none.
0112
Can I give a customer a membership for free, like a VIP or an influencer?Solved
I want to give a few people Gold membership without them paying for it.
013
What is the Conversions API section on the Instagram & Facebook Shop page, and do I need it?Solved
Below the shop setup there is a Conversions API card, and I am not sure if it is required.
016
How do I see which storefront texts are still untranslated?Solved
There are hundreds of strings and I keep losing track of what I've already done.
013
Can I translate all my storefront text in a spreadsheet instead of one by one?Solved
There are hundreds of interface strings and typing them in the admin is slow.
0112
A block in my template builder shows a Disabled tag. What does that mean?Solved
I added a block to my product template and it is marked Disabled in the layout.
014
Can Ads Manager pause ads that are spending money but not selling?Solved
I don't check my ads every day. Some of them burn budget with no sales.
012
Can I show an add-on only after the shopper picks a certain option?Solved
I want an engraving text box to appear only when someone selects "Add engraving".
015
What does a shopper see when they click the link in an abandoned cart email?Solved
I want to be sure customers land back on their cart and not on an empty page.
015
Verify & activate says the nameservers are not detected yet. What should I do?Solved
I changed the nameservers at my registrar, but verifying my custom domain keeps failing.
017
A product has its own size chart and its category has another one. Which one do shoppers see?Solved
My slim-fit shirts need a different chart from the rest of the Shirts category.
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