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Some product images on my store suddenly show as broken. What happened?

A few products now show an empty box where the photo used to be. I recently tidied up my media.

generalimagesmedia

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If you deleted files under Settings → Web Settings → Media Settings, any product, banner or page still using them loses its image. Deleting there is permanent and does not check where the file is used.

To fix each product:

  1. Open it under Products → Products.
  2. In the Media card, pick a new image from the library or upload it again.
  3. Click Save.

Before deleting in Media Settings in future, click the file and use Copy to note its address, then make sure nothing on your store uses it.

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