How do I switch off one payment gateway for a while without losing its keys?Solved
I want to stop offering PayPal for a few weeks but keep the setup.
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What do the Configured, Not set up and Add keys labels mean on my Payment Gateway page?Solved
Some gateways in my list show Not set up and I can't tick them.
014
What should I enter as the Payee name in my UPI settings?Solved
There is an optional Payee name box next to the UPI ID.
013
Can a customer pay for a whole order from their wallet balance?Solved
One customer has a big store credit and wants to use it for her next order.
012
Where do I see the UPI transaction ID my customer entered after paying?Solved
A customer says they paid by UPI and sent the reference through the website. Where do I find it?
012
Can a customer use reward points and wallet balance on the same order?Solved
A loyal customer has both points and store credit and wants to use both.
016
When does the customer see the UPI QR code to pay?Solved
I enabled UPI but I don't see any QR code on the checkout page.
013
How can I check whether an online payment actually went through for an order?Solved
I want to be sure an order is paid before I pack it.
014
A customer says checkout shows "No payment methods are currently available". Why?Solved
A shopper sent me a screenshot. They could add to cart but not pay.
013
Why is the amount missing when my customer scans the UPI QR code?Solved
Some customers have to type the amount themselves after scanning, others don't.
014
Why doesn't my payment gateway show at checkout when the customer shops in US dollars?Solved
Razorpay appears for rupee orders, but when a shopper switches to USD it disappears.
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Why does checkout show "(test mode)" next to my payment gateway?Solved
Customers can see the words test mode beside Stripe on my checkout page.
016
Can I see how often my orders get refunded?Solved
I think refunds are going up this season and want to check.
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If I mark an order Refunded or Cancelled, does Wcart send the money back to the customer's card?Solved
A customer paid with Stripe and I set the order to Refunded. Will they get their money?
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Can I keep Cash on Delivery but force prepayment for risky-looking orders?Solved
Most of my COD customers are fine. I only want to stop COD for suspicious ones.
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Why does my UPI ID show "Enter a valid UPI ID" when I save?Solved
I typed my UPI number and it won't save.
011
Can I accept bank transfers without asking customers for any proof?Solved
I check my bank statement every morning anyway, so I don't need customers to upload anything.
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When can a customer download a digital product they paid for by bank transfer or UPI?Solved
A customer bought an e-book with UPI and says the download link is locked.
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If I mark an order as Refunded, does the money go back to the customer's card?Solved
I set an order to Refunded and want to know if Wcart actually sends the money back.
011
What details do I need to connect PhonePe as my payment gateway?Solved
My customers mostly pay with PhonePe and I got merchant details from them.
015
Can I use Adyen or Checkout.com for card payments?Solved
We already have a merchant contract with one of these card processors.
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How do I stop taking Cash on Delivery and accept only prepaid orders?Solved
Too many COD parcels are coming back. I want customers to pay before I ship.
011
What does the customer see right after paying online compared with choosing COD?Solved
I want to know what my thank-you page says for each type of order.
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