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Why doesn't my payment gateway show at checkout when the customer shops in US dollars?
Razorpay appears for rupee orders, but when a shopper switches to USD it disappears.
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Accepted
Checkout only shows a gateway when the order's currency is in that gateway's Supported Currency list. If the shopper's currency isn't on the list, the gateway is hidden for them.
To fix it:
- Go to Settings → Store Settings → Payment Gateway and click Configure on the gateway.
- In Supported Currency, add the extra currency, for example USD.
- Click Submit.
You can only pick currencies that gateway supports. Razorpay offers INR and USD, Stripe offers several, and Cashfree, PayUmoney and PhonePe are INR only. If a gateway can't take that currency, enable a second gateway that can.
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