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Wcart checks the format of the UPI ID before saving. It has to look like name@bank, for example yourshop@okhdfcbank: letters, numbers, dots or dashes, then an @, then the bank handle in letters.
Common reasons it fails:
- a mobile number without the @handle part
- a space inside the ID, for example before the @
- a typo in the bank handle
Copy the ID exactly as your UPI app shows it, paste it into UPI ID on Settings → Store Settings → Payment Gateway → Configure (UPI), and click Save Changes. A UPI ID is required if Enable at checkout is ticked.
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