Where do my Bank Transfer instructions appear for the customer?Solved
I want customers to put their order number as the reference when they transfer.
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paymentsClear
Can customers get an email reminder before their subscription renews?Solved
Some customers forget they are subscribed and complain after the charge. I would like to warn them a few days before.
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Can one subscription product offer both a monthly and a yearly plan?Solved
I sell a coffee subscription and want shoppers to choose between paying every month or once a year at a lower price.
014
How do I pay my affiliates their commission?Solved
My first affiliates have earned commission and I'm not sure how payouts work.
0113
Which payment gateway charges my subscription renewals?Solved
I have Razorpay and Stripe turned on and I am not sure which one bills subscribers each month.
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How do I take money back out of a customer's wallet if I credited too much?Solved
I added store credit to the wrong customer and need to remove it.
016
How do I test payments without real money?Solved
I just connected a gateway and want to try a payment before going live.
01358
What details do I need to connect Razorpay?Solved
I have a Razorpay account. Which keys go where in WCart?
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Why can't I activate Razorpay?Solved
Razorpay won't activate on my store.
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I enabled a payment gateway but it doesn't show at checkout — why?Solved
I filled in some details for the gateway but customers can't see it.
01369
How do I cancel an order when the customer never paid?Solved
I have a few bank transfer and online orders sitting in Pending for days.
016
How do other brands sign up to advertise on my store?Solved
A supplier wants to pay for sponsored spots on my site, and I don't know how to set that up.
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How does a customer send me their payment reference after paying by bank transfer or UPI?Solved
I want to explain the steps to customers who pay me offline.
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Can I change how a payment method is named at checkout?Solved
I'd like checkout to say "Pay with card / UPI" instead of the gateway's name, and "Pay at the door" instead of Cash on Delivery.
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Why is the "Require email OTP for COD" option greyed out?Solved
I can see the COD verification setting but I can't tick it.
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Can I ask customers to upload a screenshot of their bank transfer instead of a reference number?Solved
Customers keep typing wrong reference numbers. A screenshot would be easier to check.
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Why does a payment method say "not available for recurring plans" when a customer joins?Solved
A shopper tried to buy my monthly membership and some payment options were greyed out.
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Where do I find my Razorpay or PayPal API keys?Solved
The gateway asks for keys.
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What happens when a subscription renewal payment fails?Solved
A few of my subscribers have cards that expire, and I am worried about missed renewals.
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Why can't I tick another payment gateway on my Payment Gateway page?Solved
The other gateway checkboxes are greyed out and I want to add PayPal next to Razorpay.
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How do I start accepting online payments on my store?Solved
I have added my products and want customers to pay by card/UPI at checkout. Where do I connect a payment gateway, and which ones are supported?
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Can shoppers buy without leaving Instagram or Facebook?Solved
I saw Meta Checkout under Checkout mode and want customers to pay inside the app.
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