How do I add or remove reward points for one customer?Solved
A customer's points didn't show up after a return, and I want to fix their balance by hand.
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Can I put customers into groups and give each group a discount?Solved
I have a set of trade buyers and some VIP regulars. I'd like them to get better prices than everyone else automatically.
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How do I see who is waiting for one particular product to come back?Solved
I'm deciding whether to reorder a product and want to know how many people asked for it.
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What is the difference between Customers → Signup & Login and Settings → Signup and Login?Solved
I found two signup and login pages in my admin and do not know which one to change.
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Why is there no Customer Group option when I edit a customer?Solved
I want to put a customer into my wholesale group, but I cannot see where to choose it.
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Can I give a customer a membership for free, like a VIP or an influencer?Solved
I want to give a few people Gold membership without them paying for it.
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Where do my customers pause or cancel their own subscription?Solved
A customer wants to skip next month. Can they do it themselves, and can I stop people cancelling online?
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Does the welcome coupon go to customers I add myself or who check out as guests?Solved
I turned on the welcome coupon but some new customers say they never got a code.
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Can I turn on two-factor login for my staff but not for my customers?Solved
I want the admin dashboard protected, but I don’t want shoppers to deal with extra codes.
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Can I see how many new customers I got each month?Solved
I want to track whether my marketing is bringing in new buyers over time.
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Is there a report that shows which customers come back and buy again?Solved
I want to know how many of my buyers are repeat customers and who they are.
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Can Wcart email a customer their login details when I create their account?Solved
I am adding a few regular buyers by hand and want them to receive their password without me typing an email.
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A shopper who ordered as a guest gets "An account with this email already exists" when signing up. What should they do?Solved
The customer placed an order without logging in and now cannot register with the same email.
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A customer forgot their password. Can I set a new one for them from the admin?Solved
An older customer cannot manage the reset steps on their own and asked me to sort it out.
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Can my customers search and filter their own past orders on my store?Solved
Some of my regular buyers have dozens of orders and ask me to find an old one for them.
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How do I approve or remove comments on my blog posts?Solved
Readers have started commenting on my blog. Do comments go live straight away, and how do I get rid of spam?
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Will shoppers be stopped from signing up once I reach my plan's customer limit?Solved
The customer list says I have used most of the customers on my plan. I do not want to lose new sign-ups.
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How do I change the email address a customer signs in with?Solved
A customer changed jobs and wants their account moved to their personal email.
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Can I find a customer by their phone number in the admin?Solved
A customer called and only gave me their mobile number. I need to pull up their account quickly.
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What happens to the customers in a group if I delete the group?Solved
I created a "Diwali VIP" group last year and no longer need it.
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Can one customer belong to two customer groups at the same time?Solved
A buyer is both a wholesaler and a VIP, and I would like them to get both benefits.
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Why are there customers in my list that I never added and who never signed up?Solved
Several names in my customer list say they never created an account, but they did buy from me.
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A customer says they get "This account is disabled" when they try to sign in. What does it mean?Solved
They are using the right email and password but cannot log in to my store.
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Can I add many customers to a customer group at once?Solved
I have about 40 trade buyers and do not want to open every account one by one.
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