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A shopper who ordered as a guest gets "An account with this email already exists" when signing up. What should they do?
The customer placed an order without logging in and now cannot register with the same email.
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When someone checks out as a guest, Wcart creates an account for that email and sends the login details by email. So the account already exists and they only need to sign in.
- Ask them to look for the login-details email (and their spam folder) and sign in with that email and password.
- If they cannot find it, go to Customers → Manage Customers, open the customer, and on the Change Password tab set a New password, tick Email the new login details to the customer and click Update & send login details.
Their earlier guest order stays in your Orders list.
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