How can I see the history of a customer's wallet balance?Solved
A customer is asking why their wallet balance changed and I need to see every credit and debit.
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customersClear
Does the customer get an order confirmation email, and can I change it?Solved
I want to make sure buyers get an email when they order, and I'd like it to match my brand.
0165
Where can I read the messages people send through my contact form?Solved
Customers have been filling in the enquiry form on my store. Where do their messages go?
0180
I added a customer myself but they say they never received their login details. Why?Solved
I created the account in the admin yesterday and the customer has no email from us.
017
What is the customer wallet and how do I add store credit?Solved
I want to give a customer credit instead of a cash refund.
0197
Do shoppers need an account to take part in my Find & Earn gift hunt?Solved
I want as many visitors as possible to play, including people who haven't signed up.
017
Can new customers get a discount automatically when they sign up?Solved
I want to give everyone who creates an account 10% off their first order without sending codes by hand.
0184
How do I block or delete a customer account?Solved
One customer keeps placing fake orders. I want to stop them signing in, or remove the account completely.
01189
Can I add or fix a customer's saved address from the admin?Solved
A customer gave me the wrong flat number and asked me to correct it for their next order.
01225
Where can I see everyone who signed up for my newsletter?Solved
I added a newsletter sign-up box to my home page. Where do those email addresses go?
01175
Can I freeze a customer's store credit?Solved
I am looking into a disputed refund and don't want the customer to spend their wallet balance yet.
01144
How do I link an admin-created order to a customer's existing account?Solved
When I create orders for regular customers, I want them to show up in the customer's order history.
018
How do I send a newsletter email to my subscribers?Solved
I have a list of people who signed up for my newsletter and I want to email them about our new arrivals.
01148
Can I refund a customer as store credit instead of money?Solved
Some customers are happy to take store credit for a return. Can WCart do that?
01266
Where does my customer see the courier and tracking number for their order?Solved
I added the AWB on an order and the customer is asking me where to find it.
013
Where can I see everything one customer has ordered?Solved
A customer called asking about a past purchase. I want to see their full order history and contact details in one place.
01304
How do I change the login details email a customer gets when I create their account?Solved
When I add a customer in the admin they get an email with their password. I want it to sound like my brand.
014
A customer gets "No order found" on the Track your order page. What are they typing wrong?Solved
My customer is sure the order number is right, but the tracking page keeps rejecting it.
014
How do I download my customer list?Solved
I want a spreadsheet of all my customers to keep a backup and check who signed up.
01194
Can customers sign in with a social account?Solved
Creating a password puts some shoppers off. Can they log in with an account they already have?
01305
How do I add a customer account myself?Solved
A regular customer asked me to set up an account for them so they can see their orders online.
01214
What happens when someone checks out as a guest?Solved
Many shoppers don't create an account. Do I lose their details?
01332
Can I ask customers for extra details, like a company name, when they sign up?Solved
I'd like to collect a GST number and business name from customers along with the usual name and email.
01307
Can I make a coupon that only works on a first order or for certain customers?Solved
I want a welcome code for new buyers and a separate code just for my wholesale customers.
0116
How do I choose which countries customers can order from?Solved
I only want to sell in India and the UAE. Can I stop the checkout from offering every country in the world?
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