What actually changes when I move an order from Pending to Processing?Solved
I take COD orders and move them to Processing once I've called the customer. Does that do anything besides change the label?
015
Get answers from the Wcart community
Search what other merchants already solved, or ask your own question — payments, shipping, themes, plugins and more.
Hi there! Got a question? We’re happy to help — Ask the community
What merchants ask about
Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Why does my variable product show a price that doesn't match any single size?Solved
My shop card shows ₹499 crossed out and ₹399, but no size actually has that pair. Where do these numbers come from?
013
What is the "variants" badge on my product cards, and why does it count sizes I switched off?Solved
My card says "6 variants" but I unticked Active on two of them. Shoppers can only buy four.
013
I cancelled an order by mistake. Can I change it back, and what gets restored?Solved
I hit Cancelled on the wrong order. The customer still wants it.
014
When should I use a Gone (410) redirect instead of Permanent (301)?Solved
I deleted some old products for good and have no replacement page for them.
017
Can I give a customer group free shipping without any discount?Solved
My trade buyers pay full price, but I want their orders to ship free.
016
How do I make one weight or price bracket free in my shipping zone?Solved
Orders over 5 kg should be charged, but everything below 1 kg ships free.
015
How can I see unused gift card balances across my store?Solved
I sold many gift cards at Diwali and want to know how much is still unspent.
015
Why does my order page say "No shipping carrier enabled"?Solved
I wanted to add an AWB number but the Fulfilment box only shows this message.
017
Why do only some abandoned carts show up in my abandoned cart list?Solved
My analytics show lots of people leaving the checkout, but only a few carts are listed.
016
Where do customers see my bank account details after placing a Bank Transfer order?Solved
I want to make sure buyers know where to send the money once they check out.
018
My logo looks too small in the header. How do I make it bigger?Solved
My logo is uploaded but it shows up tiny and hard to read on the storefront.
017
Which couriers in Shipping Carriers can print labels, and which only show rates at checkout?Solved
I want to create AWBs from Wcart, so I need to know which courier integrations actually support that.
0111
Which reCAPTCHA version should I choose: v2 Checkbox, v2 Invisible or v3?Solved
The reCAPTCHA settings give me three versions and I am not sure which one suits a small store.
0111
If an address fits two of my shipping zones, which rates does the customer get?Solved
I have a zone for the whole of Tamil Nadu and another just for Chennai. Which one does a Chennai customer get?
0110
Can I still add store credit to a customer wallet that is frozen?Solved
I froze a customer wallet during a dispute, and now I need to credit them a refund.
0110
How do I add a Start shopping button to the last welcome slide in my app?Solved
I want the final onboarding slide to have a clear button that takes people into the store.
015
Does the customer get emails while their return is being processed?Solved
A customer asked for a refund through my store and I want to know what they hear from us.
017
Where can I source products for my Wcart store?Solved
I need ideas on where to find products to sell in my new store.
0113
What product details do you need to add an item?Solved
If I want you to add a product, what information should I provide?
0116
Am I allowed to sell any type of product, like spices?Solved
I want to know if there are restrictions on product categories.
0117
Can I add products from dropshipping websites to my store?Solved
I want to list items I find on dropshipping sites; how do I add them?
0116
Why is the product photo not displaying on my store?Solved
I uploaded a product image but it doesn't appear on the product page.
0114
How do I reply publicly to a customer's review?Solved
A customer left a 2-star review about late delivery and I want to respond under it.
018
How do I raise the budget or pause a campaign that's already running?Solved
One of my campaigns is doing well and I want to give it more money, and stop another one.
0111