What details do I need to connect Delhivery in Shipping Carriers?Solved
I have a Delhivery business account and want to create shipments from Wcart.
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shippingClear
Should I enter my shipping package sizes in inches or centimetres?Solved
The package form lets me pick inches, but the product page shows dimensions in cm. Which should I use?
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What does "Free shipping (coupon)" or "Free shipping (group)" mean on an order?Solved
Some orders show these words next to Shipping instead of my normal label.
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A courier gave me only a tracking number. How do I find which order it belongs to?Solved
The courier called about an AWB with a delivery problem but did not know the order number.
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What is Envia and what do I need to connect it?Solved
I saw Envia in the carrier list. Is it a courier?
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My weight-based shipping charges nothing on very heavy orders. Why?Solved
I set brackets up to 10 kg and a 15 kg order went through with free shipping.
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If I use Shipping Zones and a courier, which one sets the shipping price?Solved
I've set up a couple of shipping zones and also connected a courier in Shipping Carriers. What will customers actually pay at checkout?
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Can I change the message shoppers see when their pincode is not serviceable?Solved
The default text is a bit blunt. I want to suggest they contact us on WhatsApp instead.
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Why isn't my free-shipping minimum working for customers in my shipping zone?Solved
Free shipping above 999 works for most people, but customers in my Kerala zone still pay.
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How do I let customers pick up orders from my shop?Solved
I have a physical shop and some customers would rather collect in person than pay for delivery. How do I offer in-store pickup?
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What delivery status does my customer see on their order page?Solved
Customers keep asking whether their parcel has left. What do they see in their account?
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Why can't I add or edit countries under Localization?Solved
I wanted to fix a country name, but there is no Add or Edit button on the Countries tab.
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What happens to my zone shipping rates if the Shipping Zone plugin expires?Solved
My rates are all set up in zones. I want to know the risk if my renewal is late.
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Why is there no Enable checkbox on my courier card in Shipping Carriers?Solved
I ticked the courier and saved, but the card only says "Add keys to enable" and I cannot switch it on.
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If I change my shipping charges, do my older orders change too?Solved
I raised my flat shipping from 50 to 70 today. Will last week's orders show 70 now?
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Why does the Shipping Zones page show "Upgrade to add more" instead of Add Zone?Solved
I made a couple of zones and now I can't create another one.
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How do I make a coupon code that gives free shipping?Solved
Instead of a discount I want to offer free delivery with a code for a weekend.
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Will picking a package on a product overwrite the product's weight?Solved
I already entered each product's weight. Will choosing a box package replace it with the box weight?
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How does Sales by Location decide the state and country, and why do some rows show a dash?Solved
I want to see which states order the most, but a few rows have — instead of a state name.
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Can I make a shipping zone for just one city or one pincode?Solved
I want cheaper delivery only inside Coimbatore.
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How does checkout fill in the state and city when a shopper types their pincode?Solved
Some customers say their city fills in by itself, but for others it says No match. Where does that come from?
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Why can't I find a country in the Country list when adding a tax rate?Solved
I want to add VAT for the UK but only India shows in the Country dropdown.
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If I move an order back from Shipped to Processing, does anything get undone?Solved
I marked an order Shipped too early. The courier only picked it up the next day.
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Can each variant of a product have its own shipping cost?Solved
My large size costs more to send than the small one.
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Can I charge tax on the shipping fee as well?Solved
In my country, shipping charges are taxable too. Can WCart include the delivery fee when it works out the tax?
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