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What delivery status does my customer see on their order page?

Customers keep asking whether their parcel has left. What do they see in their account?

shippingordersmy-orderstracking

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In their account under My Orders, each order has a Fulfilment & Tracking section with a status badge:

  • Unfulfilled: not shipped yet
  • Shipped: you marked it shipped or added a tracking number
  • Delivered
  • Return in progress or Exchanged
  • Cancelled

Once shipped, the Tracking number and Tracking status you saved appear in the same section, next to the Carrier.

To move an order to Shipped, open it in Orders → Manage Orders and use Mark Shipped in the Fulfilment & Tracking box, or change its status.

Answered by Wcart Team·
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