Why can't I turn on Bank Transfer on my Payment Gateway page?Solved
The Bank Transfer row has no tick box, only an Activate link.
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Why did Price Toggling skip some of my products?Solved
I activated the toggling price for a whole category but a few products kept their old price.
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How do I switch back to my regular prices after a festival sale ends?Solved
I used Price Toggling for a Diwali sale. Now the sale is over and I want normal prices back on the site.
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Can I make reward points expire after some time?Solved
I don't want points from three years ago still sitting on customer accounts.
017
Can I send people to a thank-you page after they submit a form?Solved
I want to track form submissions as conversions with a separate page.
0114
Why doesn't the coupon a shopper won on the spin wheel work at checkout?Solved
A customer won 10% off on my wheel but the code was rejected when they tried to use it.
0117
What happens when more shoppers find a gift than my coupon limit allows?Solved
I only want to give away 50 coupons per gift. What do people see after that?
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How do I start a payout for everything a vendor has earned so far?Solved
One of my sellers wants to be paid for last month. How do I group their earnings into one payment?
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How can I see the history of a customer's wallet balance?Solved
A customer is asking why their wallet balance changed and I need to see every credit and debit.
018
How do I stop rude or spam reviews from appearing on my store?Solved
I want reviews to go live quickly but not with bad language.
0115
Why is every staff member suddenly asked to set up two-factor when they log in?Solved
After we got the plugin, my team sees a "Set up two-factor" screen and can't reach the dashboard until they finish it.
018
Will out-of-stock products be removed from my Google and Meta product feed?Solved
Some items sell out often and I do not want ads running for products customers cannot buy.
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How do I change the countdown timer's colours and where it sits on the page?Solved
The default timer doesn't match my store colours and I want it right above the Add to Cart button.
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I saved my wholesale tiers but one row disappeared. What happened?Solved
I entered three tiers, clicked save, and only two were left when the page refreshed.
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Does my sale price end automatically when the countdown timer runs out?Solved
I set a timer for my weekend sale and want to know if prices go back on their own.
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Why is the pincode checker not showing on my product page?Solved
I bought Delivery Restrictions and added my pincodes, but there is no "Check delivery availability" box on the product page.
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Why don't my customers see the option to redeem points at checkout?Solved
Customers have points in their account but the checkout page doesn't offer to use them.
017
Why is the currency switcher not showing on my storefront?Solved
I added euros and dollars on the Multiple Currencies page, but shoppers do not see any currency dropdown.
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Can I add a shipping charge or a coupon to an order I create in the admin?Solved
I am entering a phone order and the customer wants delivery.
0115
Can I upload a size chart image instead of typing in a table?Solved
My supplier already gave me size guides as pictures.
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Why does Generate value give a 13-digit number even when I pick Code 128?Solved
I chose Code 128 as the type, clicked Generate value, and still got a long number like an EAN code.
0111
How do I measure how much revenue my abandoned cart emails brought back?Solved
My manager wants a number for what the recovery emails are worth.
017
How do I show "You may also like" products on a product page or in the cart?Solved
I want shoppers to see related items while they browse and again in the cart, so they add more to the order.
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I turned on AI Search Optimization, but none of its markup shows on my store. Why?Solved
I checked my product pages and llms.txt and nothing from the plugin appears.
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Can I switch a size chart off for a while without deleting it?Solved
We're remeasuring our new range and I want to hide its chart until the numbers are final.
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