01247
Get answers from the Wcart community
Search what other merchants already solved, or ask your own question — payments, shipping, themes, plugins and more.
Hi there! Got a question? We’re happy to help — Ask the community
What merchants ask about
Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
How do I change prices on many products at once?Solved
I want to increase prices across a whole category for the new season without editing each product.
01372
A customer gets "No order found" on the Track your order page. What are they typing wrong?Solved
My customer is sure the order number is right, but the tracking page keeps rejecting it.
015
What do I need to set up to ship to other countries?Solved
So far I only sell locally. I'd like to start taking orders from abroad. Which settings should I change?
01336
Do I get HTTPS (an SSL certificate) on my custom domain?Solved
I'm connecting my own domain. Do I need to buy an SSL certificate somewhere so the store shows the padlock?
01192
Can I raise prices by 10% for just one brand or one category?Solved
My supplier increased prices for one brand only. I don't want to touch the rest of my catalog.
018
How do I create paid membership tiers with perks?Solved
I'd like to offer a Gold club with a yearly fee, a discount and free shipping.
0117
Can I download the Sales by Date report and open it in Excel?Solved
My accountant wants the daily sales figures in a spreadsheet every month.
014
The Page speed box on SEO health says "No measurements yet". Do I need to run a test?Solved
I opened SEO health and the page speed section is empty even after I scanned my store.
018
Will deactivating Price Toggling also remove sale prices I set by hand?Solved
A few products had their own sale price before the festival. I am worried turning toggling off will wipe them.
016
What is the "Brand" field when adding a product?Solved
The product form asks me to select a brand.
01299
What does the Live View page in Analytics show?Solved
I want to watch my store during a flash sale. Is Live View real time?
019
My contact form is getting spam — how do I stop bots?Solved
I receive dozens of junk enquiries every day.
01329
How do I add a video to a product page?Solved
I have a short demo video of my product and want it to show next to the photos.
01173
How do I put a product on sale without losing its regular price?Solved
I want to run a discount for a week and then go back to the normal price.
01383
How do I print barcode labels for my products?Solved
I have assigned barcodes and now need to print them to stick on the products.
0110
My cookie banner is switched on but it isn't showing on my storefront. What should I check?Solved
I ticked the box and saved, but I don't see any banner when I visit my store.
018
When should I fill in the Canonical URL on a page, and what does it do?Solved
I see a Canonical URL box under Meta details on my page. Do I need to put something in it?
016
Can one product have its own returns or warranty text, different from my store default?Solved
Most products have a 7-day return, but my electronics come with a 1-year warranty I want to mention.
016
How do I download my customer list?Solved
I want a spreadsheet of all my customers to keep a backup and check who signed up.
01194
How do I translate text I typed myself into banners and page sections?Solved
My home page banner text stays in English when shoppers switch language.
0113
Can I choose what my mobile app shows while a page is loading?Solved
I would rather show my own small logo animation than a grey placeholder when the app is fetching products.
014
How can I tell when Google last fetched my product feed?Solved
I want to confirm Merchant Center is actually reading my feed and see how many products it got.
015
Can I see my Google Search Console and Google Analytics reports inside Wcart?Solved
I connected both, but I cannot find search clicks or GA visitor numbers in my admin.
014
Can buyers ask for a quote instead of buying directly?Solved
For large or custom orders I prefer to quote a price rather than have customers check out.
01360