My coupon stopped working a day earlier than the Valid until date. Why?Solved
I set Valid until to the 31st, but customers were told "This coupon has expired" on the 31st itself.
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
Can I protect my admin login with two-factor authentication?Solved
I'm worried about someone guessing my password. Can I require a code as well when I sign in?
01286
I restocked a product. Do I need to email the waiting list myself?Solved
Twenty people asked to be told when my sneakers came back. They're back in stock now.
016
How do I set a default warehouse for a territory?Solved
I have two warehouses in the South territory and want one of them marked as the main one.
015
How do I stop people spinning the wheel over and over for better coupons?Solved
I'm worried shoppers will keep spinning until they land the biggest discount.
013
Which payment gateway charges my subscription renewals?Solved
I have Razorpay and Stripe turned on and I am not sure which one bills subscribers each month.
0111
How do I pay my affiliates their commission?Solved
My first affiliates have earned commission and I'm not sure how payouts work.
0115
What do ROAS and ACOS mean on the Advertising Campaigns tab?Solved
I see Spend, Conv, Revenue, ROAS and ACOS for each advertiser campaign and want to know which numbers matter.
015
Can I temporarily close a store location without deleting it?Solved
One of our branches is closed for renovation for a month. I do not want to lose its details or stock.
015
How do I change the login details email a customer gets when I create their account?Solved
When I add a customer in the admin they get an email with their password. I want it to sound like my brand.
015
How do I change the layout of my shop and category pages?Solved
I want the all-products page and my category pages to show their blocks in a different order from the default.
01368
Where do I add my social media links?Solved
I want links to my Instagram and Facebook pages on my store.
01165
How do I add Google Analytics or the Facebook Pixel to my store?Solved
My ads agency needs the Facebook Pixel and GA4 installed so they can track visits and purchases.
01292
Can I list a product that is sold on another website?Solved
I promote some items that are sold by a partner store. I want them on my site but the purchase should happen on their site.
01302
Can I make my header sticky and change how it looks on phones?Solved
I want the header to stay at the top while shoppers scroll, and the phone version to show a search bar.
01200
Can I sell print-on-demand or dropshipped products without holding stock?Solved
I want to sell custom T-shirts and supplier products, but not keep any inventory myself.
01191
How do I set the commission I take from all my vendors, with a lower rate for one seller?Solved
Most sellers should pay me 15%, but I agreed 10% with one long-standing vendor.
013
Where does the store address on my invoice come from?Solved
My invoice shows an old address and phone number. I am not sure where to update them.
014
How do I move stock from one warehouse to another?Solved
I need to send 20 units from my main warehouse to my second one.
01195
Can my store show Arabic or another right-to-left language?Solved
I want to serve customers who read Arabic. Does the storefront support right-to-left text?
01331
How do I import product images and variable products with Import / Export?Solved
My spreadsheet has image file names and my T-shirts have sizes.
0112
How do I save a blog post as a draft and publish it later?Solved
I write posts over a few days and do not want half-finished articles showing on my store.
018
Can I schedule a countdown timer to appear only when my sale starts?Solved
My weekend sale starts Friday at 6 PM. I want to set the timer up now without it showing early.
015
Why is Normal Builder greyed out with an Upgrade tag when I edit a page?Solved
I want to use the drag-and-drop builder for my About page but I can only pick the Content editor.
016
Can customers still order a product when it is out of stock?Solved
Some items I can restock in a few days, so I would rather keep taking orders than show "out of stock".
01366