Can members buy a new collection a few days before everyone else?Solved
I want to reward members with early access to a product launch, then open it to all shoppers.
017
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Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
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Can customers get order updates on WhatsApp?Solved
Most of my customers don't read email. Can order updates go to WhatsApp?
01203
Where do shoppers find my shoppable videos on the storefront?Solved
I created a few video sessions but I'm not sure where customers go to watch them.
017
How do I hide one share button for a while without deleting it?Solved
I want to stop showing the Pinterest button for now but may bring it back later.
016
Why isn't my additional field showing on the product page?Solved
I added a "Warranty" field and filled it in on a product, but shoppers don't see it.
014
Can I make bank transfer orders show as Awaiting verification instead of Pending?Solved
My team keeps confusing unpaid bank transfer orders with normal pending ones.
0114
Why is nobody receiving my push notifications?Solved
I sent a broadcast but it doesn't look like anyone got it.
0116
Can I send WhatsApp messages only when an order ships, and not when it is placed?Solved
Customers already get an email when they order. I only want WhatsApp for the shipping update.
014
Can shoppers ask questions on a product page?Solved
I would like a section where customers ask about a product and other shoppers can see the answers.
01223
I deleted a product for good and have nothing to replace it with. What should its old link do?Solved
The product is discontinued and there is no similar item. I do not want Google to keep sending people to a dead page.
017
A shopper says the try-on camera won't open on their phone. What can cause that?Solved
They tap the try-on button but just get an error instead of the camera view.
014
Can I use Delivery Restrictions and Shipping Zones together?Solved
I want to block pincodes I can't reach and also charge different rates by state.
014
Why don't my customers see the wallet option at checkout?Solved
I added store credit to a customer, but they say there is nothing to tick at checkout.
015
If I import the same product file twice, will I get duplicate products?Solved
I want to fix prices in a spreadsheet and import it again.
0112
A customer says my coupon code doesn't work. How do I find out why?Solved
They typed the code at checkout and got an error, but the coupon looks fine to me.
016
Google Merchant Center suddenly cannot fetch my product feed. What should I check?Solved
It worked for weeks and now Merchant Center reports a fetch error.
0111
Can customers choose between Standard and Express shipping in the same zone?Solved
I want to offer a cheap slow option and a faster paid option to the same area.
016
How do I translate my product names and descriptions?Solved
I've added French as a language. The buttons are translated, but my products still show in English.
015
Which products work with Virtual Try-On, and what image do I need?Solved
I sell sunglasses, earrings and some T-shirts and want shoppers to try them on.
0113
How do I change the "You might be Interested in" heading above my upsell products?Solved
I want the heading to match my brand voice, something like "Pairs well with".
018
Can I make shoppers log in before they send me a quote request?Solved
I keep getting quote requests from people with fake emails. I want only registered customers to ask.
014
Why are my WhatsApp order messages not being delivered?Solved
I connected WhatsApp but customers say they never get the order message.
0112
Can I send a push notification only to guests or only to signed-in customers?Solved
I want to send a members-only offer without bothering everyone.
0116
Why does Go Live say I need to add an HLS playback URL first?Solved
I clicked Go Live on my session and got an error instead of starting the stream.
015
Can I group my store-wide FAQs into sections like Shipping and Returns?Solved
My /faq page has become a long list. I would like headings so shoppers can jump to the topic they need.
016