What do Abandoned, Recovered, Completed and Closed mean on my abandoned carts?Solved
Each cart in the list has a status and I'm not sure what they mean.
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Can I block returns on some categories, like innerwear or sale items?Solved
I accept returns on most products but not on hygiene items.
019
Can shoppers use a photo instead of their camera for Virtual Try-On?Solved
Some customers don't like turning on their webcam.
0110
If a product is on sale, does the wholesale price stack on top of the sale price?Solved
My product has a sale price and also tiers for 10+ units. I want to know which price a bulk buyer gets.
015
Can I change the message shoppers see when their pincode is not serviceable?Solved
The default text is a bit blunt. I want to suggest they contact us on WhatsApp instead.
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Can I choose where my additional fields appear on the product page?Solved
I added a Material field but I would like it in its own tab instead of mixed into the description.
0111
Does clicking Sync now in Sales Channels send my new products to Google straight away?Solved
I added new products and pressed Sync now, but they are still not showing in Merchant Center.
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My spreadsheet column names are different from Wcart's. Do I have to rename them before importing?Solved
My supplier sends an Excel file with their own headings like "Item Name" and "MRP".
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How do I change the FAQ section title and layout on product pages?Solved
The FAQ block on my product page looks plain and shows too many questions at once.
014
If my plan allows fewer gateways than I already set up, do the old ones stop working?Solved
I am thinking of moving to a smaller plan and I currently have three gateways turned on.
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I lost my phone with the authenticator app. How do I get back into my admin?Solved
My phone was stolen and now the login keeps asking for the 6-digit code.
015
Can I place an add-on option near the product title instead of in the add-ons block?Solved
I want the size note to show right under the product name, and the gift message just above Add to cart.
015
Why don't I see the Compare button on my product pages?Solved
I can see it on the product grid but not when I open a product.
015
What is the difference between Reject and Block for a vendor?Solved
I have a seller I do not want on my store for now, and I am not sure which button to use.
015
Why isn't my free-shipping minimum working for customers in my shipping zone?Solved
Free shipping above 999 works for most people, but customers in my Kerala zone still pay.
015
What is the difference between COD (Pending) and Paid (Processing) on a backend order?Solved
When I create an order in the admin, there are two payment buttons and I'm not sure which to pick.
016
Why can't I tag my products in Instagram posts yet?Solved
My catalog synced to Facebook, but Instagram will not let me tag products.
0112
How do I see how much a video session sold?Solved
I want to know whether my shoppable videos are worth the effort.
014
What is an evergreen countdown timer, and should I use one?Solved
I saw two timer types in the Countdown Timer plugin and I'm not sure which to pick.
018
What happens if I reject a customer's bank transfer payment proof?Solved
A customer uploaded a blurry screenshot and I am not sure whether to reject it.
0111
What happens to my login and checkout forms if Google reCAPTCHA cannot be reached?Solved
I am worried that a Google outage could stop customers from logging in or ordering while reCAPTCHA is on.
015
How do vendor commissions and payouts work?Solved
If I run a multi-vendor store, how do I take my cut and pay the sellers?
01458
Can I sell several products together as one bundle?Solved
I want to sell a gift set made of three products I already list, at one combined price.
01406
How do I discount every product except a few bestsellers?Solved
I'm running a store-wide 15% off but want to keep my top three products at full price.
017
Why can't shoppers see the hidden gifts in my Find & Earn event?Solved
I created an event but no gifts show up on my storefront.
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