Can I still add store credit to a customer wallet that is frozen?Solved
I froze a customer wallet during a dispute, and now I need to credit them a refund.
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walletClear
How can I see the history of a customer's wallet balance?Solved
A customer is asking why their wallet balance changed and I need to see every credit and debit.
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Where do my customers see their wallet balance and add funds?Solved
I turned on the wallet, but customers are asking where to find it on the website.
014
How do I add money to an advertiser's ad wallet?Solved
A brand paid me offline for ads and I need to load that amount so their campaign can start.
015
Why don't my customers see the wallet option at checkout?Solved
I added store credit to a customer, but they say there is nothing to tick at checkout.
014
How do I take money back out of a customer's wallet if I credited too much?Solved
I added store credit to the wrong customer and need to remove it.
016
Where can I see how much of an order was paid with wallet balance or reward points?Solved
A customer says they used their points. I want to check the split before I answer them.
012
How do other brands sign up to advertise on my store?Solved
A supplier wants to pay for sponsored spots on my site, and I don't know how to set that up.
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How much store credit do my customers hold in total?Solved
My accountant wants to know the total wallet balance we owe customers.
014
Can customers add money to their wallet themselves, and can I give a bonus for it?Solved
I want to encourage customers to preload store credit, maybe with a small extra.
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Can a customer pay part of an order from their wallet and the rest by card?Solved
Some customers have a small wallet balance that does not cover the whole order.
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Is there a report of every wallet credit and debit in my store?Solved
I want one list of all store credit movements, not customer by customer.
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Can a customer pay for a whole order from their wallet balance?Solved
One customer has a big store credit and wants to use it for her next order.
012
Can a customer use reward points and wallet balance on the same order?Solved
A loyal customer has both points and store credit and wants to use both.
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