Do I need to switch on each option after installing AI Search Optimization?Solved
I installed the plugin but have not opened its settings yet. Is it doing anything?
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settingsClear
Does the customer get an order confirmation email, and can I change it?Solved
I want to make sure buyers get an email when they order, and I'd like it to match my brand.
0165
What is the Manage Permissions page for, if I set access in Manage Roles?Solved
Under Roles & Permissions there are both Manage Roles and Manage Permissions. Do I need to change anything on the Permissions page?
0195
Where can I read the messages people send through my contact form?Solved
Customers have been filling in the enquiry form on my store. Where do their messages go?
0180
Can I remove WCart branding from my store?Solved
I want the shop to show only my brand.
01144
How do I upgrade or change my WCart plan?Solved
My store is growing and I need more than my current plan gives me. Where do I switch plans, and will I be charged the full price straight away?
01142
Do I need to set up SMTP before my store can send emails?Solved
I want order confirmations and password resets to reach my customers. Where do I enter my mail server details?
0189
My prices already include GST. How do I stop tax being added on top?Solved
I enter my product prices with tax already included, but I'm worried the checkout will add GST again on top of them.
01122
Can WCart notify my own system when a new order comes in?Solved
We use our own warehouse software and want it to hear about new orders automatically.
01169
How do I add a tracking script or chat widget code to my store?Solved
A chat tool gave me a code snippet to paste into my website. Where does it go in WCart?
01132
How do I print an invoice for an order, and can I change its design?Solved
I need to put a printed invoice in each parcel, ideally with my logo and store address on it.
01213
How do I add a cookie consent banner for GDPR?Solved
I sell to customers in Europe and need a cookie banner.
01274
Can my store be in more than one language?Solved
I sell to customers who prefer Hindi and Arabic as well as English.
01208
If I deactivate a plugin, do I lose its settings and data?Solved
I want to turn off a plugin I'm not using for now, but I may need it again later. Will switching it off wipe what I set up?
01300
How many upsell products are shown, and can I limit the number?Solved
One product has ten upsells set and the block looks too long on the page.
011
What does Fraud Protection do, and will it block orders on its own?Solved
I see a Fraud Protection page under Orders and a Risk column on my order list. How does the scoring work, and could it cancel real orders by mistake?
01316
How do I charge CGST and SGST in my state and IGST elsewhere?Solved
I'm in Tamil Nadu. Local orders need CGST + SGST, and orders from other states need IGST. Can the tax rates handle this?
01201
Where can I see all the images I've uploaded and how much storage I've used?Solved
I've uploaded a lot of product photos and want to tidy them up and check my storage.
01271
Can I protect my admin login with two-factor authentication?Solved
I'm worried about someone guessing my password. Can I require a code as well when I sign in?
01285
Where do I add my social media links?Solved
I want links to my Instagram and Facebook pages on my store.
01165
Can my store show Arabic or another right-to-left language?Solved
I want to serve customers who read Arabic. Does the storefront support right-to-left text?
01330
What do I need to set up to ship to other countries?Solved
So far I only sell locally. I'd like to start taking orders from abroad. Which settings should I change?
01335
My contact form is getting spam — how do I stop bots?Solved
I receive dozens of junk enquiries every day.
01329
Can I change the word product in my product page URLs?Solved
My product links all start with /product/ and I'd like them to say /shop-item/ or something that fits my brand.
01235
Where do I find my sitemap, and can I edit robots.txt?Solved
Google Search Console is asking for my sitemap address, and an SEO consultant wants to change my robots.txt.
01191