What actually changes when I move an order from Pending to Processing?Solved
I take COD orders and move them to Processing once I've called the customer. Does that do anything besides change the label?
015
Get answers from the Wcart community
Search what other merchants already solved, or ask your own question — payments, shipping, themes, plugins and more.
Hi there! Got a question? We’re happy to help — Ask the community
What merchants ask about
Click a topic to explore1191 discussions by main topic: Plugins & apps 356 (30%), General 230 (19%), Getting started 153 (13%), Themes & design 141 (12%), Orders 109 (9%), Shipping & delivery 79 (7%), More topics 123 (10%).
order-statusClear
I cancelled an order by mistake. Can I change it back, and what gets restored?Solved
I hit Cancelled on the wrong order. The customer still wants it.
014
Why is there no Edit button on some of my orders?Solved
I can edit most orders, but on a few the Edit button is missing at the top.
016
Can I make bank transfer orders show as Awaiting verification instead of Pending?Solved
My team keeps confusing unpaid bank transfer orders with normal pending ones.
0113
What happens automatically when I mark an order as Delivered?Solved
I want to know what Wcart does in the background once I set an order to Delivered.
015
Why does Wcart ask for a reason when I cancel an order?Solved
When I pick Cancelled in the status dropdown, another dropdown appears.
015
If I move an order back from Shipped to Processing, does anything get undone?Solved
I marked an order Shipped too early. The courier only picked it up the next day.
014
What number do I put in the orderstatus column of the order import file?Solved
The import template has an orderstatus column with a 1 in it. What do the numbers stand for?
013
Why are Refunded and the return statuses missing from my order status dropdown?Solved
I want to mark an order as Refunded but the dropdown only goes up to Cancelled.
014