Where do customers see my bank account details after placing a Bank Transfer order?Solved
I want to make sure buyers know where to send the money once they check out.
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bank-transferClear
Can customers submit their bank transfer proof later from their account?Solved
Many customers pay the next day, after they have closed the order page.
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Why can't I turn on Bank Transfer on my Payment Gateway page?Solved
The Bank Transfer row has no tick box, only an Activate link.
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Can I make bank transfer orders show as Awaiting verification instead of Pending?Solved
My team keeps confusing unpaid bank transfer orders with normal pending ones.
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Where do my Bank Transfer instructions appear for the customer?Solved
I want customers to put their order number as the reference when they transfer.
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How does a customer send me their payment reference after paying by bank transfer or UPI?Solved
I want to explain the steps to customers who pay me offline.
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Can I ask customers to upload a screenshot of their bank transfer instead of a reference number?Solved
Customers keep typing wrong reference numbers. A screenshot would be easier to check.
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What happens if I reject a customer's bank transfer payment proof?Solved
A customer uploaded a blurry screenshot and I am not sure whether to reject it.
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Can customers abroad pay me by international wire transfer?Solved
I get orders from overseas buyers who want to pay by wire.
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What happens when I click Approve (mark paid) on a bank transfer order?Solved
A customer uploaded their bank transfer screenshot and I see Approve and Reject buttons.
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Can I accept bank transfers without asking customers for any proof?Solved
I check my bank statement every morning anyway, so I don't need customers to upload anything.
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When can a customer download a digital product they paid for by bank transfer or UPI?Solved
A customer bought an e-book with UPI and says the download link is locked.
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