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What happens when I click Approve (mark paid) on a bank transfer order?
A customer uploaded their bank transfer screenshot and I see Approve and Reject buttons.
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Approve (mark paid) confirms you've received the money. When you click it:
- The proof is marked approved
- If the order was Pending or Awaiting Verification, it moves to Processing
- In that case, stock for the order is also reserved if it wasn't already
- The payment is recorded as fully paid, and the reference the customer entered is saved on the order
- When the status moves, the Timeline shows "Status changed from Pending to Processing — payment proof approved"
An order that's already further along, like Shipped, keeps its status. Check your bank statement before approving, because there's no undo button.
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