Can I edit the SEO titles and descriptions of many products at once?Solved
Opening each product one by one to fix its meta description is taking forever.
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Why can't I tag my products in Instagram posts yet?Solved
My catalog synced to Facebook, but Instagram will not let me tag products.
0112
Why can't I add or edit countries under Localization?Solved
I wanted to fix a country name, but there is no Add or Edit button on the Countries tab.
016
Can a gift card be sent with a personal message?Solved
A customer wants to buy a gift card for a friend and add a birthday note.
01388
How do I make a coupon code that gives free shipping?Solved
Instead of a discount I want to offer free delivery with a code for a weekend.
013
How do I change the colour of the chat bubble on my storefront?Solved
The Cartana chat button on my shop is dark grey and does not match my brand colours.
016
Does the welcome coupon go to customers I add myself or who check out as guests?Solved
I turned on the welcome coupon but some new customers say they never got a code.
013
Do email campaigns use up my store's monthly email allowance?Solved
I have a few thousand subscribers and do not want order emails to stop because of a newsletter.
016
How does Sales by Location decide the state and country, and why do some rows show a dash?Solved
I want to see which states order the most, but a few rows have — instead of a state name.
016
How do I swap the picture on my app's login screen?Solved
The login screen of our app still shows an old seasonal photo, and I want to replace it.
014
Can the button on my 404 page send shoppers to my sale page instead of the home page?Solved
People hitting a dead link should see my current offers, not just go back to the home page.
015
How do I send offers as browser notifications?Solved
I want to tell customers about flash sales without email.
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Are cancelled and refunded orders included in my sales reports?Solved
I had a few cancellations this month and the report total looks higher than what I actually received.
014
Can I get a QR code for one of my products to print on flyers?Solved
I am doing a stall at a local fair and want people to scan a code and land on a product page.
015
Can WCart remind people who left items in their cart?Solved
Lots of shoppers add products and then leave.
01384
How do I compare this month's sales with the month before in Analytics?Solved
I want to know whether my sales are going up and by how much.
016
A customer says they never got our email — how do I check if it was sent?Solved
A customer didn't receive their order confirmation. I want to see whether the store actually sent it.
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Can I reuse the design of an earlier email campaign?Solved
I spent a long time on last month's newsletter layout and want to use it again.
014
My product is in three categories. Does Sales by Category count its sales three times?Solved
A T-shirt is in Men, Summer and Sale. I want to know whether the report counts it more than once.
013
Can shoppers place an order through the Cartana chat on my store?Solved
A customer asked the chat to buy something and it sent her to checkout. Can the chat take the order itself?
013
Does the cookie banner stop Google Analytics or other scripts until a shopper accepts?Solved
I want to know if tracking is actually paused when someone clicks Decline, or if the banner is just a notice.
014
Does the FAQ section in the page builder add FAQ markup for Google?Solved
I added an FAQ section to my Shipping Info page. Will Google pick up the questions?
013
Can I sell through live video?Solved
I want to do live sessions where I show products and people can buy while watching.
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Why doesn't the total of Sales by Category match the revenue on Sales by Date?Solved
I added up every category for last month and got a smaller number than the Sales by Date report.
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