Why is every staff member suddenly asked to set up two-factor when they log in?Solved
After we got the plugin, my team sees a "Set up two-factor" screen and can't reach the dashboard until they finish it.
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staffClear
What is the Manage Permissions page for, if I set access in Manage Roles?Solved
Under Roles & Permissions there are both Manage Roles and Manage Permissions. Do I need to change anything on the Permissions page?
0195
How do I give my staff access without showing them everything?Solved
I want my packing team to update orders, but they should not see payment settings or reports. Is that possible?
01116
Can I see which staff member changed an order's status?Solved
An order was marked Cancelled and I don't know who did it.
013
Can I add staff to manage my store?Solved
I want my team to have their own logins.
01160
Can I protect my admin login with two-factor authentication?Solved
I'm worried about someone guessing my password. Can I require a code as well when I sign in?
01285
How do I change my admin password or profile picture?Solved
I want to update the password I use to log in to the admin, and add my photo.
01222
Can I see who changed a product and what they changed?Solved
A product's price changed and nobody on my team remembers doing it.
01460
What happens when my store reaches a plan limit?Solved
My plan has caps on things like products and orders. What actually happens when I hit one? Will my store stop working?
01201
Can I turn on two-factor login for my staff but not for my customers?Solved
I want the admin dashboard protected, but I don’t want shoppers to deal with extra codes.
014
Can I send my staff a link to the filtered order list I am looking at?Solved
I filtered my orders to just the pending ones and want my packer to see the same list.
014
How do I cancel a staff invitation I sent to the wrong email address?Solved
I made a typo in my new employee's email when I invited them.
013
How do I change what a staff member is allowed to do?Solved
My packer now also handles customer queries, so she needs more access than before.
013
How do I stop a former employee from logging in to my store admin?Solved
One of my staff has left the company and I need to remove their access today.
014
Why can't my staff member open a product from the product list?Solved
My new assistant can see the product list, but the product names aren't clickable for her.
014
Does a staff member I invite need to create their own password?Solved
I want to add my store manager, but I don't want to make up a password and send it to her.
010
Why can't I see Roles & Permissions in my Settings menu?Solved
Someone told me to add staff from Roles & Permissions, but there's no such section in my settings.
015
Why does my Staff page show "Upgrade to add more" instead of Invite staff?Solved
I only have two staff members, but I can't invite a third.
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